Onsite ROI Medical Records Specialist

MRO Corporation; Grand Rapids (MI); In loco; USD 25.000 - 28.000; Tempo pieno

Descrizione del lavoro

MRO Corporation seeks an ROI Specialist to provide onsite support at client sites in Grand Rapids, MI. The role involves reviewing requests, locating records, and processing releases in compliance with HIPAA guidelines.

Responsibilities include handling phone inquiries, assisting walk-ins, logging requests in ROI On-Line, and sometimes processing payments. Strong data-entry and customer service skills are required, with prior ROI experience preferred.

Competenze

• 1+ years data entry experience; basic computer skills.
• Ability to work independently and meet production goals.
• Strong verbal communication; experience handling customer inquiries.
• Attention to detail in handling records and HIPAA-sensitive information.
• Dependable team member with reliable attendance.
• Knowledge of HIPAA preferred.

Mansioni

• Determine which records to release by reviewing requester information per HIPAA guidelines and locate data from electronic, off-site, or physical sources.
• Answer phone calls about ROI issues.
• Assist walk-in customers requesting medical records and log information into ROI On-Line database.
• Respond to physician office requests and fax information when needed.
• Log medical record requests into ROI On-Line database.
• Scan medical records into ROI On-Line database.
• Follow site policies and regulations.
• Handle and record cash payments at specified sites where applicable.
• Other duties as assigned.

Conoscenze

Data entry

Customer service

Attention to detail

Verbal communication

Dependability

Formazione

High School Diploma/GED

Descrizione del lavoro

MRO Corporation seeks an ROI Specialist to provide onsite support at client sites in Grand Rapids, MI. The role involves reviewing requests, locating records, and processing releases in compliance with HIPAA guidelines.

Responsibilities include handling phone inquiries, assisting walk-ins, logging requests in ROI On-Line, and sometimes processing payments. Strong data-entry and customer service skills are required, with prior ROI experience preferred.