ROI Medical Records Specialist

MRO Corporation; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

MRO Corporation seeks an ROI Specialist to provide onsite support at client sites in Grand Rapids, MI. The role involves reviewing requests, locating records, and processing releases in compliance with HIPAA guidelines.

Responsibilities include handling phone inquiries, assisting walk-ins, logging requests in ROI On-Line, and sometimes processing payments. Strong data-entry and customer service skills are required, with prior ROI experience preferred.

Qualifications

• 1+ years data entry experience; basic computer skills.
• Ability to work independently and meet production goals.
• Strong verbal communication; experience handling customer inquiries.
• Attention to detail in handling records and HIPAA-sensitive information.
• Dependable team member with reliable attendance.
• Knowledge of HIPAA preferred.

Responsibilities

• Determine which records to release by reviewing requester information per HIPAA guidelines and locate data from electronic, off-site, or physical sources.
• Answer phone calls about ROI issues.
• Assist walk-in customers requesting medical records and log information into ROI On-Line database.
• Respond to physician office requests and fax information when needed.
• Log medical record requests into ROI On-Line database.
• Scan medical records into ROI On-Line database.
• Follow site policies and regulations.
• Handle and record cash payments at specified sites where applicable.
• Other duties as assigned.

Skills

Data entry

Customer service

Attention to detail

Verbal communication

Dependability

Education

High School Diploma/GED

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• This is an onsite position in Grand Rapids, MI

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

INDMP

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Pay Range

USD $18.00 - USD $20.00 /Hr.