ROI & Medical Records Coordinator - Onsite

Optum; Chandler (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

4 weeks paid training

Comprehensive benefits package

Equity stock purchase eligibility

401k contribution

Job summary

Optum is hiring for an ROI Specialist to process release of information requests, focusing on medical records and billing, while safeguarding patient privacy and ensuring compliance. The role is onsite in Chandler, requiring effective communication and strong customer service in a high-volume environment.

Training is provided, with potential for overtime and rotating holidays. The position offers benefits and opportunities within UnitedHealth Group's healthcare network.

Qualifications

• High School Diploma or GED required.
• 18 years or older.
• Experience with Release of Information (ROI) and medical record releases.
• Experience in the health care industry.
• Ability to work full-time onsite at 1955 W Frye Rd, Chandler, AZ 85224.

Responsibilities

• Process ROI requests for medical records and billing promptly.
• Ensure accuracy and deliver high-quality customer service.
• Safeguard patient privacy and comply with HIPAA and related laws.
• Engage in direct customer service and project a positive image for the ROI department.
• Review requests for validity and provide timely feedback to requestors.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

High School Diploma / GED

Tools

Email

Fax machines

Copiers

Job description

Optum is hiring for an ROI Specialist to process release of information requests, focusing on medical records and billing, while safeguarding patient privacy and ensuring compliance. The role is onsite in Chandler, requiring effective communication and strong customer service in a high-volume environment.

Training is provided, with potential for overtime and rotating holidays. The position offers benefits and opportunities within UnitedHealth Group's healthcare network.