ROI-Focused Pharmacy Accounts Leader

Wolters Kluwer; Saint Paul (MN); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Tuition Assistance

Paid Parental Leave

Vacation and Sick Time

Commuter Benefits

Job summary

Wolters Kluwer U.S. Corporation in Minnesota is seeking a Senior Account & Relationship Manager to lead strategic engagement with pharmacy productivity customers, strengthen product adoption, and identify opportunities to expand footprint and renewals.

You will work cross-functionally to understand client objectives, coordinate with marketing, support and training, and maintain up-to-date CRM data while pursuing growth and ROI for our portfolio of solutions.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory based on risk, growth, value, and renewal timeframe.
• Closely monitor adoption rates; provide insight into how customers use our service and help improve ROI.
• Coordinate with marketing, support and training to communicate effectively with the customer base.
• Develop a thorough understanding of Wolters Kluwer pharmacy productivity products and related services.
• Gather and share best practices for implementing and using our products.
• Act as liaison between product management and the customer to understand roadmaps and escalate issues.
• Support transitions after new implementations or re-implementation.
• Maintain up-to-date information in the CRM for the assigned customer base.
• Work with the Sales team to uncover new opportunities and drive revenue within the territory.
• Maintain reference information on pharmacy productivity accounts and manage Red Accounts to resolution.
• Research renewals that include price increases and negotiate during renewal processes.
• Assist Implementation teams during issues arising in deployments of Standard accounts.

Job description

Wolters Kluwer U.S. Corporation in Minnesota is seeking a Senior Account & Relationship Manager to lead strategic engagement with pharmacy productivity customers, strengthen product adoption, and identify opportunities to expand footprint and renewals.

You will work cross-functionally to understand client objectives, coordinate with marketing, support and training, and maintain up-to-date CRM data while pursuing growth and ROI for our portfolio of solutions.