Enterprise Customer Success Manager — ROI & Growth

Abnormal AI; United States; On-site; USD 119,040 - 140,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits package

Job summary

Abnormal AI is seeking a Customer Success Manager to own and grow a portfolio of strategic enterprise clients in the US. You will drive value realization, educate on product features, and partner with Sales, Product, and Support to secure renewals and expand opportunities.

The role requires 5+ years in enterprise SaaS customer success, executive relationship management, and strong communication skills. Base salary is competitive with bonus, equity, and comprehensive benefits.

Qualifications

• 5+ years of Customer Success experience in enterprise SaaS.
• Proven track record managing executive relationships (CIO, CISO, or equivalent).
• Demonstrated success driving adoption, retention, and growth within a defined portfolio.
• Strong account management, strategic planning, problem-solving, and negotiation skills.
• Strong technical aptitude with enterprise software and networking technologies.
• Excellent communication and presentation skills for executive-level discussions.
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

Responsibilities

• Own a portfolio of accounts to ensure ongoing satisfaction, retention, and growth.
• Deliver ROI and drive adoption of platform features to maximize value.
• Develop and execute strategic success plans aligned with customer goals and roadmap.
• Identify upsell and cross-sell opportunities based on needs and adoption.
• Maintain deep knowledge of Abnormal products and educate customers on relevant features.
• Establish trusted advisor relationships and understand industry trends.
• Collaborate with Sales, Product, Engineering, and Support to ensure renewals and expansion.
• Monitor customer health and coordinate remediation plans.

Skills

Executive relationship management

Account planning

Strategic thinking

Cross-functional collaboration

Renewals & growth

Customer lifecycle management

Effective communication

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Salesforce (SFDC)

JIRA

Job description

Abnormal AI is seeking a Customer Success Manager to own and grow a portfolio of strategic enterprise clients in the US. You will drive value realization, educate on product features, and partner with Sales, Product, and Support to secure renewals and expand opportunities.

The role requires 5+ years in enterprise SaaS customer success, executive relationship management, and strong communication skills. Base salary is competitive with bonus, equity, and comprehensive benefits.