ROI-Driven Client Success & Onboarding Coordinator

Grapevine; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary + bonus

Stock options

401k with matching

Flexible office hours

22 days PTO

Continuing education & conference

Job summary

Grapevine, based in Boston, seeks an Account Coordinator to support client onboarding and ongoing account management. You will train clients on maximizing our platform, promote adoption, and deliver periodic business reviews to ensure optimal ROI.

Strong communication and relationship-building skills are essential for success. Responsibilities include managing account relationships, updating clients, and coordinating with Grapevine Operations to meet client needs and defined metrics.

Qualifications

• Analytical, problem solving and data interpretation abilities.
• Strong written and verbal communication skills with professional phone etiquette.
• Ability to build lasting relationships with clients and internal teams.
• Social media expertise and familiarity with client onboarding processes.

Responsibilities

• Manage account relationships and provide regular updates to clients.
• Understand client needs and expectations to tailor the Grapevine platform usage.
• Oversee new client opportunity workflow and coordination with cross‑functional teams.
• Act as liaison between the client and Grapevine Operations team and drive metrics reviews.

Skills

Analytical mindset

Communication

Negotiation

Phone etiquette

Relationship building

Social media expertise

Education

Bachelor’s degree

Tools

Excel

Outlook

Word

PowerPoint

Job description

Grapevine, based in Boston, seeks an Account Coordinator to support client onboarding and ongoing account management. You will train clients on maximizing our platform, promote adoption, and deliver periodic business reviews to ensure optimal ROI.

Strong communication and relationship-building skills are essential for success. Responsibilities include managing account relationships, updating clients, and coordinating with Grapevine Operations to meet client needs and defined metrics.