Client Solutions & Onboarding Specialist

Vinebrook Technology, Inc.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Vinebrook Technology, Inc. in Orlando is seeking a Client Solutions Coordinator to manage service-delivery cadence for managed services clients and coordinate onboarding for new customers. You will liaise between clients and Vinebrook teams, maintain action records, and prepare client materials.

The role emphasizes accurate reporting, timely updates, and escalations as needed, with a core focus on onboarding, documentation, and operational coordination across multiple projects.

Qualifications

• 1–3 years in technical coordination, account coordination, or IT operations.
• Experience communicating with customers or business stakeholders.
• Ability to interpret technical information and document issues for engineering review.

Responsibilities

• Lead recurring client meetings and collect status updates.
• Prepare weekly client presentations and distribute summaries.
• Maintain an action tracker with owners and due dates for each item.
• Coordinate onboarding activities and track milestones, risks, and access requirements.
• Create and maintain customer overview pages, escalation paths, and runbooks.

Skills

Technical coordination

Account coordination

IT operations

Customer communication

Education

Bachelor's degree or equivalent practical experience

Tools

Freshservice

ServiceNow

Jira Service Management

Job description

Vinebrook Technology, Inc. in Orlando is seeking a Client Solutions Coordinator to manage service-delivery cadence for managed services clients and coordinate onboarding for new customers. You will liaise between clients and Vinebrook teams, maintain action records, and prepare client materials.

The role emphasizes accurate reporting, timely updates, and escalations as needed, with a core focus on onboarding, documentation, and operational coordination across multiple projects.