Healthcare Service Delivery Lead

Datavant; Frankfort (KY); On-site; USD 57,000 - 62,000; Full time

Job summary

Datavant is a data collaboration platform helping healthcare organizations securely share and use data. The Supervisor, Service Delivery leads frontline staff to execute ROI activities accurately and on time, ensuring HIPAA compliance and alignment with standard processes.

You will oversee staffing, coaching, and performance, monitor dashboards, and drive continuous improvement while fostering a collaborative Datavant culture and effective technology-enabled workflows.

Qualifications

• Experience leading teams in a production-based or healthcare operations environment.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.
• Comfort navigating dashboards, metrics, and workflow tools.
• Detail orientation with a commitment to accuracy, compliance, and process discipline.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately elevate risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture that reflects Datavant values.
• Support adoption of technology enabled workflows.

Skills

Leadership

HIPAA compliance

ROI compliance

Coaching

People management

Workflow optimization

Performance monitoring

Dashboards

Communication

Problem solving

Education

Bachelor's degree in Healthcare Admin

Tools

Epic

Cerner

Job description

Datavant is a data collaboration platform helping healthcare organizations securely share and use data. The Supervisor, Service Delivery leads frontline staff to execute ROI activities accurately and on time, ensuring HIPAA compliance and alignment with standard processes.

You will oversee staffing, coaching, and performance, monitor dashboards, and drive continuous improvement while fostering a collaborative Datavant culture and effective technology-enabled workflows.