Healthcare Service Delivery Lead

Datavant; Nashville (TN); On-site; USD 57,000 - 62,000; Full time

Job summary

Datavant is seeking a Supervisor, Service Delivery to lead frontline teams in ROI execution with HIPAA compliance. You will coach staff, manage workflow, monitor quality, and partner with leadership to drive throughput and continuous improvement.

Ideal candidates bring healthcare operations experience, strong coaching and communication skills, and a detail-oriented mindset to ensure accuracy and regulatory adherence across dashboards and processes.

Qualifications

• Experience leading teams in production-based or healthcare operations.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.
• Comfort navigating dashboards, metrics, and workflow tools.
• Detail orientation with accuracy, compliance and process discipline.
• Strong communication skills in person, video, and writing.
• Forward-thinking with a passion for continuous improvement.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and elevate risk or privacy concerns as needed.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture reflecting Datavant values.
• Support adoption of technology-enabled workflows.

Skills

Team leadership

HIPAA compliance

Performance coaching

Data dashboards

Communication

Process discipline

Job description

Datavant is seeking a Supervisor, Service Delivery to lead frontline teams in ROI execution with HIPAA compliance. You will coach staff, manage workflow, monitor quality, and partner with leadership to drive throughput and continuous improvement.

Ideal candidates bring healthcare operations experience, strong coaching and communication skills, and a detail-oriented mindset to ensure accuracy and regulatory adherence across dashboards and processes.