Rocky Mountain Spa Concierge: Guest Experience Pro

Devil; Tabernash (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Devil's Thumb Ranch Resort & Spa in Colorado's Rocky Mountains seeks a warm, detail-oriented Spa Concierge to be the face of Ranch Creek Spa and help create exceptional guest experiences. You will warmly welcome guests, schedule appointments, maintain a tranquil spa environment, assist with spa boutique sales, and support accurate operations with other departments.

Training is provided, no prior spa experience required, and you’ll be part of a collaborative, service-driven team in a stunning

Qualifications

• Outstanding customer service skills with a friendly and professional demeanor.
• Ability to anticipate guest needs and go above and beyond to create a positive experience.
• Strong communication and organizational skills in a fast-paced environment.
• Fluent in English, both written and verbal.
• Willingness to learn spa-specific systems and product knowledge.
• Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.
• Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.
• Previous hospitality or spa experience is a plus, but not required - training provided.

Responsibilities

• Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.
• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.
• Offer recommendations and assistance in the spa boutique; restock products and support inventory management.
• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).
• Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.
• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Job description

Devil's Thumb Ranch Resort & Spa in Colorado's Rocky Mountains seeks a warm, detail-oriented Spa Concierge to be the face of Ranch Creek Spa and help create exceptional guest experiences. You will warmly welcome guests, schedule appointments, maintain a tranquil spa environment, assist with spa boutique sales, and support accurate operations with other departments.

Training is provided, no prior spa experience required, and you’ll be part of a collaborative, service-driven team in a stunning