Spa Concierge

Devil; Tabernash (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Devil's Thumb Ranch Resort & Spa in Colorado's Rocky Mountains seeks a warm, detail-oriented Spa Concierge to be the face of Ranch Creek Spa and help create exceptional guest experiences. You will warmly welcome guests, schedule appointments, maintain a tranquil spa environment, assist with spa boutique sales, and support accurate operations with other departments.

Training is provided, no prior spa experience required, and you’ll be part of a collaborative, service-driven team in a stunning

Qualifications

• Outstanding customer service skills with a friendly and professional demeanor.
• Ability to anticipate guest needs and go above and beyond to create a positive experience.
• Strong communication and organizational skills in a fast-paced environment.
• Fluent in English, both written and verbal.
• Willingness to learn spa-specific systems and product knowledge.
• Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.
• Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.
• Previous hospitality or spa experience is a plus, but not required - training provided.

Responsibilities

• Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.
• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.
• Offer recommendations and assistance in the spa boutique; restock products and support inventory management.
• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).
• Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.
• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Job description

Description

Passionate about the outdoors and seeking career growth in Colorado's stunning mountains? Join us at Devil's Thumb Ranch Resort & Spa, where our award-winning Ranch Creek Spa offers a serene mountain escape nestled in the heart of the Colorado Rockies. With affordable shared housing and access to year-round outdoor recreation - skiing, hiking, and more - this is your chance to build a rewarding hospitality career in one of Colorado's most stunning settings.

Principle Purpose of Job

Devil's Thumb Ranch Resort & Spa is seeking a warm, detail-oriented Spa Concierge to be the face of the spa and help create exceptional guest experiences. This role is ideal for someone who is friendly, organized, and service-driven, with a passion for wellness and hospitality. From greeting guests to maintaining inviting, orderly spaces, you'll ensure every visit to Ranch Creek Spa is seamless and memorable.

Essential Duties and Responsibilities:

• Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.


• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.


• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.


• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.


• Offer recommendations and assistance in the spa boutique; restock products and support inventory management.


• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).


• Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.


• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Qualifications:

• Outstanding customer service skills with a friendly and professional demeanor.


• Ability to anticipate guest needs and go above and beyond to create a positive experience.


• Strong communication and organizational skills in a fast-paced environment.


• Fluent in English, both written and verbal.


• Willingness to learn spa-specific systems and product knowledge.


• Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.


• Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.


• Previous hospitality or spa experience is a plus, but not required - training provided.