Spa Director

Devil; Tabernash (CO); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Affordable housing

Health, dental, life, vision insurance

401k employer match

Wellness programs

Employee discounts on dining and spa

Ski pass or Rec Center pass

Referral bonus

Job summary

Devil's Thumb Ranch Resort & Spa in Colorado is seeking a Spa Director to lead Ranch Creek Spa operations, drive revenue, and manage guest satisfaction. You will oversee budgeting, scheduling, and a team of therapists, estheticians, receptionists, and a housekeeper while ensuring service excellence in a high-end resort environment.

The role requires strong spa operations knowledge, 4+ years in resort spa management, and leadership skills to develop managers and staff.

Qualifications

• Minimum of four years experience in Resort Spa Management.
• Demonstrated knowledge in all aspects of spa operations.
• Must have working knowledge of spa scheduling software.
• Experience managing a spa departmental team with over 15 team members.
• Able to lead and develop managers and staff.

Responsibilities

• Direct and manage day-to-day operations for Ranch Creek Spa.
• Develop and manage the spa budget and monitor monthly P&L.
• Schedule therapists, estheticians, receptionists, and housekeeper within budgeted guidelines.
• Ensure product quality and high standards of guest service.
• Provide ongoing staff training and mentoring; oversee guest service and respond to guest problems.

Skills

Spa management

Budgeting

Staff leadership

Scheduling software

Guest service

Payroll

Training & mentoring

Tools

Spa scheduling software

Job description

Description

Description:

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. Devil's Thumb Ranch Resort & Spa is renowned for its excellence in hospitality and breathtaking surroundings. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

Principle Purpose of Job:

The Spa Director is responsible for consistently delivering results that contribute to the mission and overall success of the Ranch. The Spa Director will direct and manage day-to-day operations for the Ranch Creek Spa, focusing on accomplishing performance objectives based on business revenues, departmental cash flow, guest, and employee satisfaction.

Essential Duties and Responsibilities:

• Monitors key spa departmental and industry performance indicators through observation and feedback, guiding and directing team members to achieve established goals and objectives.
• Involved in the development of the Spa operational budget to attain departmental cash flow objectives.
• Executes the annual departmental budget. Monitors department’s budgeted monthly profit and loss performance.
• Ensures that product quality standards are met in all areas of the spa as it relates to the appearance and cleanliness.
• Reviews and evaluates applications for employment within the spa. Interviews and selects massage therapists, estheticians, receptionists and housekeepers. Responsible for all staff training and mentoring.
• Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
• Review and prepare payroll on a bi-weekly basis.
• Schedule all therapists, estheticians, receptionists, and a housekeeper under budgeted guidelines.
• Responsible for inventory management and ensuring monthly inventory is conducted at all retail spaces within Ranch Creek Spa.
• Prepare monthly reports in a timely fashion to as determined by senior management.
• Responds to guest problems and reacts promptly and appropriately, ensuring a high standard of service is delivered.
• Provides ongoing training for spa team members or works with outside spa professionals to provide ongoing team training.
• Supports day-to-day Spa operations, assisting team members as needed.
• Assists in the development and fulfillment of Spa Wellness oriented special events.
• Ensure Ranch Mission is executed.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the resort when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements:

• Minimum of four years experience in Resort Spa Management.
• Demonstrated knowledge in all aspects of spa operations.
• Certified Massage Therapist preferred.
• Must have a valid Driver’s License and clean driving record.
• Experience effectively managing a spa departmental team with over 15 team members.
• Must have a working knowledge of spa scheduling software.
• Must have demonstrated success managing departmental profit and loss categories.
• Must have strong organizational skills (written and verbal,) computer skills and accounting skills.
• Able to effectively lead and develop managers, service staff and other employees of the resort into a cohesive team.
• Must be able to lift 30 pounds.
• Must be available weekends and holidays.

Benefits and Perks:

Salary: $75,000 - $90,000 Annual, with potential for bonus

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable housing options are available for employees working a minimum of 35 hours per week, based on availability.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running, and mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.