Rocket Software Support Specialist

Alithya; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Rocket Software is seeking a dedicated Support Specialist to maintain and troubleshoot Enterprise Server, Developer, and Analyzer on AWS M2. You will manage day-to-day support, investigate issues, and reproduce problems for effective resolution.

The role requires strong server administration, resilience in handling customer cases, and hands-on experience with COBOL/PL/I and relevant mainframe connectivity. Collaboration with multiple teams is essential.

Qualifications

• 4+ years supporting Rocket (Micro Focus) Enterprise Server, Developer, and Analyzer.
• Strong written communication with customers and case handling experience.
• Admin knowledge of Enterprise Server components and security features.
• Troubleshooting using logs, traces, and problem reproduction.

Responsibilities

• Provide day-to-day product support for Rocket/Micro Focus products on AWS M2.
• Troubleshoot, resolve customer issues, and collaborate with infra, app, and ops teams.
• Ensure stability and ongoing support of solutions within the environment.

Skills

Rocket/Micro Focus support

Enterprise Server admin

Troubleshooting & debugging

Database connectivity (PostgreSQL/Aura

COBOL/PL/I, JCL, CICS, VSAM

AWS M2 / Windows & Linux

PowerShell or Bash scripting

Customer communication (written)

Tools

Eclipse

Visual Studio

CloudFormation

Infrastructure as Code (IaC)

Job description

En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais.

Your role, your impact

As a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment.

Keys to your success

• - 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer;
• - Experience working Rocket support cases and communicating effectively with customers in writing;
• - Enterprise Server administration knowledge, including key server components and security features;
• - Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction;
• - Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
• - Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM;
• - Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.

Extra edge

• - Experience supporting Micro Focus or Rocket products;
• - Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio;
• - Knowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC).

Language skills

• - English: Proficient