Principal Customer Solutions Engineer - Changeman

Rocket Software; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited vacation time (USA)

Health & wellness coverage

Life & disability coverage

401(k) with company match

Tuition reimbursement & education stip

Job summary

Rocket Software is seeking a Principal Customer Solutions Engineer to act as a Mainframe Modernization Delivery Architect, delivering high-impact technology solutions for our customers' digital transformation. You will lead technical delivery, guide design decisions, and drive proof-of-concept initiatives.

The role emphasizes customer-facing leadership, architecture oversight, and collaborative work with teams to ensure successful project outcomes in a dynamic environment.

Qualifications

• 5–7 years of relevant technical experience.
• Excellent communication and customer service skills; confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customizations and/or maintenance.
• Analytical mindset to analyze test results and facilitate defect resolution.
• Organized and methodical; able to handle multiple tasks.
• Fluent in written and verbal English.

Responsibilities

• Provide services to customers (75%) and work on complex project scope with minimal direction.
• Lead design for deliverables and assist in deploying Rocket products.
• Lead technical solution implementation; manage all technical aspects of projects.
• Create proof of concept/value analyses and pilots.
• Deliver external and internal technical presentations/trainings; participate in technical user groups.
• Contribute to technical forums within Rocket AMC and professional communities.
• Exercise independent judgment within defined practices to determine actions; work with team and customers.
• Lead Technical Team Leadership activities: estimate requirements, communicate status/risks, and ensure architecture compliance.

Skills

Communication skills

Customer service

English fluency

Education

Bachelor’s degree in Computer Science or related field

Tools

IBM COBOL/PLI

CICS/IMS/JCL

DB2/Oracle/SQL Server

Linux/UNIX

Cloud, Docker, Kubernetes

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description Summary

The Principal Customer Solutions Engineer a highly skilled Mainframe Modernization Delivery Architect who provides technical leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

Responsibilities

• Provide services to customers (75%)
  • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
  • Contributes to design for specific deliverables and assists in the deployment Rocket products
  • Work as a Delivery Architect - Manage the design and implementation of all technical aspects of the project
  • Create proof of concept / proof of value technology analysis and pilots.
  • Conduct external and internal technical presentations/trainings to peer groups.
  • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
  • Applies own subject matter knowledge to solve a variety of common technical issues.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action
  • Participates as part of a team and maintains good relationships with team members and customers.
  • undefined
  • Technical Team Leadership (40%)
    • Ultimately accountable for Technical solution implementation for project.
    • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
    • Use technical experience to give customer sound technical advice.
    • Responsible for knowing the Architecture, versions, and requirements.
    • Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
    • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
    • Determine if change is a product defect or enhancement before communicating to customer.
    • Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
    • Conducting or assigning code reviews.

Expected Qualification and Soft Skills

• 5-7 years of relevant technical experience
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and or maintenance
• Must have an analytical mind set to analyse test result and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.
• undefined

Requested Technical skills

Technical skills to include two or more of the following

• IBM Enterprise COBOL or PLI programming experience
• System level experience of IBM CICS; IMS and JCL
• Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
• Windows operating system
• Linux/UNIX operating system
• Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
• undefined

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable. For example:
• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
• Experience with COBOL modernization and porting application code across platforms.
• Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
• Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools

Other Preferred Skills

• Bachelor’s degree in Computer Science or related field
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
• Proficient in another EU language

What Rocket Software can offer you in USA

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!