Rocket Software Support Specialist – Flexible/Remote
Alithya
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Descrizione del lavoro
Alithya in Austin, TX is seeking a Rocket Software Support Specialist to maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS Mainframe Modernization (M2). You will handle day-to-day product support, troubleshooting, and customer issue resolution in collaboration with infrastructure, application, and operations teams.
You'll diagnose issues, configure database connectivity, and document fixes with clear customer communication, ensuring stability and ongoing
Competenze
- 4+ years hands-on Rocket/Micro Focus support.
- Proven ability to communicate with customers in writing.
- Knowledge of server components, security, and troubleshooting traces.
Mansioni
- Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across environments.
- Administer server components, including regions, security, CICS/JES/IMS, batch/JCL, VSAM.
- Diagnose and resolve customer issues by analyzing logs and traces, using MFSupportinfo.
- Configure and troubleshoot database connectivity (PostgreSQL/Aurora, Db2 LUW/HCO, SQL Server).
- Partner with vendor support to resolve cases and document fixes for customers.
Conoscenze
Strumenti
Descrizione del lavoro
Alithya in Austin, TX is seeking a Rocket Software Support Specialist to maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS Mainframe Modernization (M2). You will handle day-to-day product support, troubleshooting, and customer issue resolution in collaboration with infrastructure, application, and operations teams.
You'll diagnose issues, configure database connectivity, and document fixes with clear customer communication, ensuring stability and ongoing
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