Principal Customer Solutions Engineer - Changeman

Rocket Companies, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited Vacation Time

Health and Wellness coverage

Life and disability coverage

401(k) with matching

Tuition Reimbursement

Leadership and skills training

Job summary

Rocket Software Inc. is seeking a Principal Customer Solutions Engineer to provide technical leadership in mainframe modernization and delivery architecture, guiding customers through digital transformation.

You will work on complex projects, lead design and deployment of Rocket products, and create proofs of concept to illustrate value. The role requires strong communication, collaboration with customers and teams, and the ability to estimate resources, manage scope, and mentor others.

Qualifications

• 5-7 years of relevant technical experience.
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and or maintenance
• Must have an analytical mind set to analyse test result and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Responsibilities

• Lead design and deployment of Rocket products for customers.
• Provide services to customers and work on complex project scope with minimal direction.
• Act as Delivery Architect and manage technical aspects of projects.
• Create proofs of concept / proof of value analyses and pilots.
• Conduct external and internal technical presentations/trainings.
• Lead a team, communicate status and risks to stakeholders.
• Estimate new requirements and coordinate with PM for resources.
• Review code and ensure alignment with architecture.

Skills

Mainframe modernization

COBOL modernization

CICS / IMS / JCL

DB2 / SQL

Cloud & DevOps

Leadership & communication

Education

Bachelor's degree in Computer Science or related field

Tools

GitHub / Azure DevOps

Jenkins

Docker / Kubernetes

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description Summary:

The Principal Customer Solutions Engineer a highly skilled Mainframe Modernization Delivery Architect who provides technical leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

• Provide services to customers (75%)
  • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
  • Contributes to design for specific deliverables and assists in the deployment Rocket products
  • Work as a Delivery Architect - Manage the design and implementation of all technical aspects of the project
  • Create proof of concept / proof of value technology analysis and pilots.
  • Conduct external and internal technical presentations/trainings to peer groups.
  • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
  • Applies own subject matter knowledge to solve a variety of common technical issues.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action
  • Participates as part of a team and maintains good relationships with team members and customers.
  • undefined
  • Technical Team Leadership (40%)
    • Ultimately accountable for Technical solution implementation for project.
    • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
    • Use technical experience to give customer sound technical advice.
    • Responsible for knowing the Architecture, versions, and requirements.
    • Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
    • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
    • Determine if change is a product defect or enhancement before communicating to customer.
    • Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
    • Conducting or assigning code reviews.

• • Expected Qualification and Soft Skills
    • 5-7 years of relevant technical experience
    • Excellent communication / customer service skills / confident telephone manner
    • Proactive and able to work under pressure
    • Experience in complex IT project implementations, customizations and or maintenance
    • Must have an analytical mind set to analyse test result and facilitate defect resolution
    • Organized and methodical, dealing with numerous tasks.
    • Fluent in written and verbal English.
    • undefined
    • Requested Technical skills
• • Technical skills to include two or more of the following:
    • IBM Enterprise COBOL or PLI programming experience
    • System level experience of IBM CICS; IMS and JCL
    • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
    • Windows operating system
    • Linux/UNIX operating system
    • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
    • undefined
    • Desired Project Experience
      • A practical experience of mainframe application modernization project is highly desirable. For example:
      • Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
      • Experience with COBOL modernization and porting application code across platforms.
      • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
      • Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
      • Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
      • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools
• • Other Preferred Skills
    • Bachelor’s degree in Computer Science or related field
    • Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
    • Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
    • Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
    • Proficient in another EU language

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What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!