Rocket Software Support Specialist – AWS M2

Alithya; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Unlimited vacation

Healthcare & wellbeing portal

Training & education programs

Job summary

Alithya is seeking a Rocket Software Support Specialist to join our team in the United States. You will support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2, handling day-to-day product support and issue resolution.

You will administer server components, diagnose issues via traces and logs, and coordinate with vendor support to resolve cases. Strong COBOL/PL/I, JCL, CICS, and VSAM knowledge plus AWS M2 experience are essential.

Qualifications

• 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer.
• Experience handling Rocket support cases and communicating effectively with customers in writing.
• Enterprise Server administration knowledge, including key server components and security features.
• Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction.
• Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server.
• Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM.
• Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.

Responsibilities

• Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2.
• Administer Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP).
• Diagnose and resolve customer issues by analyzing traces, dumps, logs, using MFSupportinfo, and reproducing issues.
• Configure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server.
• Partner with vendor support to work cases to resolution and document fixes and procedures with clear customer communication.

Skills

Rocket support experience

Customer communication

Enterprise Server administration

Troubleshooting skills

Database connectivity knowledge

COBOL/PL/I, JCL, CICS, VSAM

AWS M2 / Windows & Linux admin

PowerShell / Bash scripting

Tools

MFSupportinfo

Eclipse

Visual Studio

PowerShell

Job description

Alithya is seeking a Rocket Software Support Specialist to join our team in the United States. You will support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2, handling day-to-day product support and issue resolution.

You will administer server components, diagnose issues via traces and logs, and coordinate with vendor support to resolve cases. Strong COBOL/PL/I, JCL, CICS, and VSAM knowledge plus AWS M2 experience are essential.