ROC Support Technician

PSG Global Solutions; Lincoln (RI); On-site; USD 17,908; Full time

Job summary

A staffing firm seeks a ROC Support Technician in Lincoln, Rhode Island, to provide first-level technical support. The role requires a high school diploma and at least one year of experience. Ideal candidates must have strong troubleshooting skills and excellent communication abilities. Responsibilities include assisting store locations with technical issues and maintaining project updates. This role offers a pay rate of $13.00 per hour and a schedule of 5:00 AM - 10:00 PM, Mon-Fri.

Qualifications

• Minimum of 1 year work experience needed.
• Must have strong troubleshooting and diagnostic skills.
• Clear and tactful communication skills required.

Responsibilities

• Provide call center based technical support.
• Troubleshoot issues encountered in stores.
• Update database regarding resolution of issues.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Randstad is a performance-based company that strives to lead through intelligence, passion & intuition. We are shaping the world of work.We fulfill all aspects of professional & commercial staffing within administrative, engineering, executive solutions, finance & accounting, healthcare, information technology, life sciences/pharma, manufacturing & logistics and sales & marketing.

Job Description

Position Summary: ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store locations, and vendor staff.

Duties:

• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level for troubleshooting of issues encountered in stores.
• Assure implementation based protocols are met.
• Render assistance for equipment troubleshooting and ensure deployment process adherence.
• Update Database regarding resolution of issues and techs progress while completing work with in the store. Technicians will be assigned up to 3 simultaneous projects.
• Worker will have an 8 hr shift of 5:00 AM - 10:00 PM Mon-Fri.

Pay rate: $13.00

Qualifications

Experience:

• A minimum of 1 year work experience needed
• A Minimum of a High School Diploma or GED required
• Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills
• Supervisory skills are an asset but not a requirement
• Must possess clear, accurately and tactful, communication both verbally and written
• Working knowledge of Word, Excel, and Access
• Understanding of Intermediate/Expert technical terminology is preferred
• Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

Education: Minimum High School Diploma or GED

Additional Information

All your information will be kept confidential according to EEO guidelines.

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!