ROC Operations Lead - 24/7 Automation Center

Symbotic; Boston (MA); Remote; USD 87,000 - 120,000; Full time

Job summary

Symbotic is seeking a Remote Operations Center Supervisor to lead frontline ROC operators, coordinate daily remote operations, and drive consistent execution across the company’s automation network at the Wilmington, MA headquarters.

You will provide hands-on supervision during callouts and high-priority events, analyze performance with data-driven methods, and partner with onsite teams to standardize processes.

Qualifications

• Bachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering or related field required.

Responsibilities

• Lead, coach, and supervise ROC operators responsible for remote system operations and monitoring.
• Coordinate daily ROC activities to ensure consistent execution of processes, workflows, and standards.
• Provide hands-on coverage during callouts, absences, vacations, and high-priority events.
• Analyze system performance, identify trends, support investigations, and recommend data-driven solutions.
• Drive standardization and continuous improvement of ROC processes and documentation.

Skills

Leadership

Operations management

Data analysis

Robotics knowledge

Shift supervision

Education

Bachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering

Tools

Control Center software

Job description

Symbotic is seeking a Remote Operations Center Supervisor to lead frontline ROC operators, coordinate daily remote operations, and drive consistent execution across the company’s automation network at the Wilmington, MA headquarters.

You will provide hands-on supervision during callouts and high-priority events, analyze performance with data-driven methods, and partner with onsite teams to standardize processes.