Remote Operations Center Lead

Symbotic LLC; Wilmington (MA); Remote; USD 87,000 - 120,000; Full time

Job summary

Symbotic LLC seeks a Remote Operations Center Supervisor to lead frontline ROC operators and coordinate daily remote operations at our Wilmington, MA headquarters. The role covers hands-on supervision, callout coverage, and data-driven problem resolution to ensure consistent automation network performance.

You will analyze system performance, drive process improvements, and work with cross-functional teams to resolve issues and standardize ROC practices in a fast-paced environment.

Qualifications

• Bachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering, or related field required; equivalent work experience may be considered.
• Familiarity with Symbotic's Control Center and operational systems.

Responsibilities

• Lead, coach, and support ROC operators responsible for remote system operations, system monitoring, and root cause analysis.
• Coordinate daily ROC activities to ensure consistent execution of processes, workflows, and operational standards.
• Act as a working supervisor, providing hands-on operational coverage during callouts, absences, vacations, and high-priority events.
• Analyze system performance, identify trends, support investigations, and recommend data-driven solutions.
• Drive the standardization and continuous improvement of ROC processes, procedures, documentation, and best practices.
• Communicate operational updates, performance trends, and key issues to ROC leadership and cross-functional stakeholders.
• Partner with onsite operations teams to share lessons learned, improve workflows, and reduce operational variability.

Skills

Leadership

Operations

Robotics

Industrial automation

Supply chain

KPI tracking

Data-driven decisions

Education

Bachelor's degree

Job description

Symbotic LLC seeks a Remote Operations Center Supervisor to lead frontline ROC operators and coordinate daily remote operations at our Wilmington, MA headquarters. The role covers hands-on supervision, callout coverage, and data-driven problem resolution to ensure consistent automation network performance.

You will analyze system performance, drive process improvements, and work with cross-functional teams to resolve issues and standardize ROC practices in a fast-paced environment.