Robotics Technical Support Analyst — AI-Driven Automation

Simbe; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Simbe Robotics is seeking a Technical Support Analyst to investigate and resolve customer issues across robotic and software systems. You will work with diagnostics, telemetry, and logs, collaborating with Engineering and Operations to close issues and improve support tooling.

The role emphasizes automation, AI-assisted workflows, and scalable processes in a remote-first environment, with a path to full-time based on performance.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Demonstrated technical troubleshooting ability for hardware, software, or systems.
• Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes.
• Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work.
• Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows.
• Strong analytical thinking and methodical approach to problem-solving.
• Excellent written communication - ability to document clearly and communicate technical findings to non-technical stakeholders.
• Comfortable learning new systems and tooling quickly.

Responsibilities

• Investigate and resolve incoming customer issues using diagnostics, logs, and support tooling.
• Reproduce and analyze reported issues with rigor and document when escalating.
• Build scripts, automations, or lightweight tools to accelerate investigation workflows.
• Identify recurring issues and systemic failure patterns and surface to Engineering and Product.
• Contribute to internal support documentation, runbooks, and escalation procedures.
• Collaborate with Engineering, Product, and Operations in a remote-first environment.

Skills

Python scripting

SQL scripting

Log analysis

AI tooling

Troubleshooting

Technical writing

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Jira Service Management

Automation tooling

Job description

Simbe Robotics is seeking a Technical Support Analyst to investigate and resolve customer issues across robotic and software systems. You will work with diagnostics, telemetry, and logs, collaborating with Engineering and Operations to close issues and improve support tooling.

The role emphasizes automation, AI-assisted workflows, and scalable processes in a remote-first environment, with a path to full-time based on performance.