Account Manager - Robotics (Pre-Post Sales)

CFS; Cambridge (MA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CFS is seeking a hybrid Solutions Architect / Customer Success leader to own customer engagements end-to-end—from pre-sale through deployment and post-launch success.

You will translate workflows into scalable automation solutions, lead on-site deployments, and coordinate engineering teams to ensure adoption and satisfaction across diverse facilities. This is a high-visibility, client-facing role with travel and growth opportunities.

Qualifications

• Robotics or automation background required.
• Solutions Architecture, Deployment Engineering, or Technical Customer Success experience.
• Experience operating across both pre- and post-sales environments.
• Excellent communication to engage technical and executive audiences.

Responsibilities

• Own 1–2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live).
• Act as the primary client-facing lead and trusted advisor.
• Translate customer workflows into scalable robotics and automation solutions.
• Lead deployment strategy and oversee on-site execution.
• Coordinate internal engineering and deployment teams.
• Manage onboarding requirements (safety, IT, compliance, site access).
• Ensure successful implementation, adoption, and customer satisfaction.
• Interface with stakeholders across all levels (technical teams through executive leadership).
• Support both pre-sales conversations and post-sales delivery in a continuous engagement model.

Skills

Robotics

Automation

Pre- and post-sales

Strong communication

Job description

Overview

Our client is a high-growth, venture-backed robotics company deploying advanced automation solutions across sectors including life sciences, semiconductor, and industrial environments.

Operating within a founder-led, customer-centric model, the business partners closely with clients to deliver complex, high-impact deployments with long-term ownership and visibility.

This role sits at the heart of that motion.

The Opportunity

This is a hybrid Solutions Architect / Customer Success position responsible for owning customer engagements end-to-end—from pre-sale through deployment and post-launch success.

You will serve as the primary point of accountability for client outcomes, translating real-world workflows into deployable automation solutions and ensuring successful execution in the field.

This is a highly visible, client-facing role requiring adaptability across diverse environments, from warehouse operations to highly regulated facilities.

Key Responsibilities

• Own 1–2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live)
• Act as the primary client-facing lead and trusted advisor
• Translate customer workflows into scalable robotics and automation solutions
• Lead deployment strategy and oversee on-site execution
• Coordinate internal engineering and deployment teams
• Manage onboarding requirements (safety, IT, compliance, site access)
• Ensure successful implementation, adoption, and customer satisfaction
• Interface with stakeholders across all levels (technical teams through executive leadership)
• Support both pre-sales conversations and post-sales delivery in a continuous engagement model

Qualifications

• Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.)
• Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success
• Proven ability to operate across both pre- and post-sales environments
• Strong communication skills with the ability to engage both technical and executive audiences
• Comfort working in fast-paced, ambiguous startup environments

Ideal Background

• Robotics or automation companies
• Autonomous systems / self-driving technologies
• AI startups (forward-deployed engineering roles)
• Deployment engineering leaders moving into more client-facing roles

Nice to Have

• Experience in regulated environments (biotech, semiconductor, etc.)
• Familiarity with customer onboarding processes (safety protocols, compliance, IT access)

Travel & Location

• Approximately 50% travel required
• Regular on-site presence across U.S. customer locations (Midwest, Texas, and beyond)
• Preferred hubs: Cambridge, MA or San Francisco, CA
• Open to remote candidates with flexibility to travel

Why This Role

• True end-to-end ownership—no silos between pre- and post-sales
• High-impact, highly visible role working directly with customers and leadership
• Exposure to cutting-edge robotics and automation deployments
• Opportunity to grow with a rapidly scaling organization