Solutions Architect

Insight Global; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Insight Global is seeking a Customer Success Solution Architect in Atlanta for a hybrid role (Mon–Thu onsite, Fri remote) to guide large-scale enterprise delivery transformations. You will collaborate with executives, engineers, and delivery leaders to design modernization roadmaps and architectures that improve cost efficiency, scalability, and service quality.

The role emphasizes GenAI, AI operations, and automation strategies, with focus on offshore/hybrid delivery, and governance.

Qualifications

• 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles
• Strong enterprise, client-facing experience with complex delivery environments
• Proven ability to lead cross-functional teams and executive stakeholders
• Experience delivering measurable outcomes in cost, quality, and customer experience

Responsibilities

• Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
• Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
• Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
• Drive pilot initiatives through production deployment and scaled adoption
• Quantify and communicate value through productivity, quality, and experience metrics

Skills

Azure

Hybrid cloud

Terraform

Ansible

Docker

Kubernetes

Generative AI

AIOps

RPA

Power BI

Tools

Terraform

Ansible

UiPath

Automation Anywhere

Power Automate

Docker

Kubernetes

Job description

This role is Hybrid Based role that is Monday- Thursday onsite, Friday Remote in Atlanta, GA

We are seeking a Customer Success Solution Architect to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.

What You Will Do

• Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
• Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
• Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
• Drive pilot initiatives through production deployment and scaled adoption
• Quantify and communicate value through productivity, quality, and experience metrics

Transformation Focus Areas

• Greening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardization
• Offshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operations
• AI & Automation: GenAI assistants, AIOps, RPA, self-healing workflows, and analytics-driven operations

Core Skills & Experience Cloud & Infrastructure

• Azure-first architecture (hybrid cloud experience required)
• Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes) AI & Intelligent Automation
• Generative AI, AIOps, and automation strategy
• RPA platforms (UiPath, Automation Anywhere, Power Automate)
• Virtual assistants, predictive analytics, self-healing operations Data, DevOps & Operations
• Data pipelines, observability, and dashboards (Power BI, Tableau)
• CI/CD pipelines, DevSecOps, API and microservices architectures
• ITIL-based service management and ServiceNow transformation

Qualifications

• 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles
• Strong enterprise, client-facing experience with complex delivery environments
• Proven ability to lead cross-functional teams and executive stakeholders
• Experience delivering measurable outcomes in cost, quality, and customer experience

Why This Role This role sits at the intersection of strategy and execution. You will shape how enterprise services are delivered, influence client roadmaps, and deploy modern platforms and operating models that scale. If you enjoy owning transformation from concept through impact, this role offers visibility, autonomy, and real business influence.