Enterprise CS Manager - Robotics Deployments (Hybrid)

Ambirobotics; Berkeley (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 5% matching by Ambi

Equity ownership

Unlimited PTO

Partial WFH

Free parking on site at HQ

Access to a full gym at HQ

Free lunches 2x per week

Job summary

Ambi Robotics is rebuilding its Customer Success function and seeks an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure customers unlock maximum value from robotic deployments. You’ll own our most important customer relationships today while shaping how the function operates as the team grows.

Reporting to the COO, you will collaborate with Operations, Sales, Engineering, and Product, managing 3–5 years of experience in

Qualifications

• 3–5 years in Customer Success or a comparable client-facing role at a SaaS, hardware‑software, or industrial‑technology company.
• Background in enterprise or Fortune 500 accounts within complex, multi‑stakeholder environments.
• Ability to read and communicate operational data (throughput, uptime, cycle times, error rates).
• Comfort operating amid ambiguity at an early‑stage company.
• Exceptional written and verbal communication across diverse environments.
• Proficiency with project/service‑management tooling (Asana, Jira Service Management, or similar).
• Willingness to travel to customer sites approximately 30% of the time.
• Comfort leading both in‑person and web‑based customer training and enablement.
• Bonus: Experience as an early or founding Customer Success hire.
• Bonus: Exposure to robotics, IoT, or hardware‑dependent SaaS products.

Responsibilities

• Own a portfolio of enterprise accounts from implementation handoff through adoption, renewal, and expansion.
• Define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance.
• Collaborate with the Sales team and run structured Business Reviews (QBRs and EBRs) with customer stakeholders at both the operational and executive level.
• Guide customers through structured onboarding, site readiness, and go‑live milestones in partnership with our deployment and engineering teams.
• Drive user‑adoption programs across warehouse operators and managers.
• Serve as the owner for post‑sale activity across your accounts — the primary point of contact for every request, escalation, and initiative.
• Spend meaningful time on‑site at customer distribution and fulfillment centers, developing deep familiarity with their operations.
• Act as an embedded partner during critical go‑lives, peak‑season ramps, and post‑incident recovery windows.
• Be the voice of the customer internally — channeling feedback to Product, Engineering, and Operations — and partner with Sales on renewals, expansion, and upsell.
• Coordinate with Field Engineering to resolve hardware, firmware, and integration escalations, owning communication throughout.
• Re‑establish and scale the function: refresh and rebuild the playbooks, onboarding templates, health‑score methodology, and tooling that future Customer Success hires will inherit and scale.

Skills

Account management

Stakeholder management

Communication

Data interpretation

Project management

Travel readiness

Tools

Asana

Jira Service Management

Job description

Ambi Robotics is rebuilding its Customer Success function and seeks an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure customers unlock maximum value from robotic deployments. You’ll own our most important customer relationships today while shaping how the function operates as the team grows.

Reporting to the COO, you will collaborate with Operations, Sales, Engineering, and Product, managing 3–5 years of experience in