Robotics Key Account Manager - Logistics

ABB; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

ABB, a global robotics leader, seeks a senior professional to drive profitable growth for a major logistics-facing Global Key Account in the USA. You will develop and execute the Global Account strategy, coordinate sales activities, and resolve complex customer issues while aligning with engineering and product teams.

The role requires 12+ years in account management within a robotics-driven, global manufacturing context, with strong negotiation and relationship-building skills.

Qualifications

• Bachelor's degree with 12+ years of commercial experience in Account Management and Key Account Management roles.

Responsibilities

• Drive profitable business line sales growth at a major logistics-facing Global Key Account.
• Develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction.
• Coordinate the sales activities and manage resolution of specific customer issues.
• Establish and maintain global offering for the Global Key Account and forecast near term targets with a 5-year plan.

Skills

Account Management

Key Account Management

Robotics knowledge

Campaign management

Negotiation

Relationship building

Education

Bachelor's degree

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to: Segment Manager-Consumer Industries USA

In this role, you will drive profitable business line sales growth at a major logistics facing Key Account globally. You will also develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction, while coordinating the sales activities and manage resolution of specific customer issues.

• Establish and maintain global offering (Robots, Robots Accessories, Function Packages, Robot Cells, Full Turn-key Solutions from Global Solution Centers GSC) for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.
• Develop a Player Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis in order to further develop business and relationships, as well as the local sales representatives.
• Be the global representative facing the Key Account with the principal account decision makers at both the executive office and principle factory locations.

Required Qualifications

• Bachelor's degree with 12+ years of commercial experience in Account Management and Key Account Management roles; strong preference will be given to candidates with first-hand knowledge of robotics in the Consumer Segment global manufacturing environment.

Desired Qualifications

• Strong technical background in robotics or advanced mechatronics systems.
• Desired AI Knowledge (Perception AI, Physical AI).
• Strong familiarity with logistics and CPG operations
• Seasoned commercial campaigner in dealing with complex decision-making units within large global customer organizations and from within a highly matrixed internal organization.
• Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.
• Excellent problem solving, communication and program management skills to be the conduit between customer, engineering and product organizations
• Willingness to travel up to 35% domestic and international locations
• Required English fluent speaking person
• Remote and Hybrid options are available for the right candidate. Must be located near a major metropolitan airport

We value people from different backgrounds.