Robotics Field Services Leader

agilityrobotics; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

Agility Robotics seeks a Senior Manager, Field Services Engineering to lead Deployment Specialists, own field service operations, and ensure robots are deployed safely and reliably across customer sites. The role blends hands-on technical problem solving with leadership, operations, and continuous improvement to scale field operations as the business grows.

You will work directly with cross-functional teams to troubleshoot issues, develop SOPs and drive performance improvements while maintaining

Responsibilities

• Lead Deployment Specialists and own field service operations across the deployment lifecycle.
• Oversee deployment readiness, robot commissioning, ongoing field service, maintenance and break-fix support.
• Develop standard operating procedures for deployment execution, preventive maintenance, troubleshooting and escalation.
• Monitor service performance, KPIs, and implement improvements to service quality and efficiency.

Job description

Agility Robotics seeks a Senior Manager, Field Services Engineering to lead Deployment Specialists, own field service operations, and ensure robots are deployed safely and reliably across customer sites. The role blends hands-on technical problem solving with leadership, operations, and continuous improvement to scale field operations as the business grows.

You will work directly with cross-functional teams to troubleshoot issues, develop SOPs and drive performance improvements while maintaining