Robotics Deployment Lead — Onsite & Field Support

OpenKrill; United States; Remote; USD 83,000 - 108,000; Full time

Benefits offered by this job

401(k) Plan with company match

Equity: Company stock options

Medical, dental, vision insurance (100

Short/long-term disability insurance

Job summary

Agility Robotics is seeking a Senior Deployment Specialist to support the execution of our deployment strategy and perform robot operation onsite at customer sites, with travel across the United States.

You will lead deployment, break-fix support, and knowledge transfer, partner with engineering and service teams, and help maintain fleet performance while adapting to fast-changing conditions.

Qualifications

• Bachelor's degree or equivalent technical degree or experience.
• Mechatronics troubleshooting, root causing, maintenance and repair.
• Excellent hand tool skills.
• Providing clear direction and detailed updates to management.
• Operating in a fast-moving environment with tight deadlines.
• Excellent customer communication skills.

Responsibilities

• Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair.
• Lead all robot activities for media events and customer demonstrations.
• Support cross-functional teams to perform root cause analyses.
• Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements.
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices.
• Identify and communicate resource needs and gaps for successful deployments.
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines.
• Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting.
• Engage in cross-department communication to address emergent issues and service needs.
• Support engineering and operations with testing and performance management.
• Other activities as defined by manager to ensure successful deployments/events.
• This remotely-based role requires extensive travel (75-100%).
• This is an onsite position at our Salem or Pittsburgh office.

Skills

Mechatronics troubleshooting

Hand tools

Customer communication

Independent & collaborative work

Travel readiness

Education

Bachelor's degree or equivalent technical degree or experience

Tools

Jira

Confluence

Google Suite

Linux

Job description

Agility Robotics is seeking a Senior Deployment Specialist to support the execution of our deployment strategy and perform robot operation onsite at customer sites, with travel across the United States.

You will lead deployment, break-fix support, and knowledge transfer, partner with engineering and service teams, and help maintain fleet performance while adapting to fast-changing conditions.