Robotics Field Service Technician – On-Site Support

Ocado Group; Los Angeles, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ocado Group in Los Angeles is seeking a Field Service Technician to diagnose and resolve issues on robotic systems, including Fanuc arms, network connections, hard drives, and electrical components. You will communicate with customers and stakeholders on-site to ensure rapid, high-quality service.

Travel to different sites as needed, maintain onsite parts inventory, and update the ticketing tool daily. A diploma or bachelor’s degree in Electrical Engineering or Computer Hardware/Software and up

Qualifications

• Diploma/Bachelor in Electrical Engineering or Computer Hardware & Software is an advantage.
• Up to 1 year experience in a similar role in a technical environment.
• Strong understanding of electrical systems, network connections, and robotic technologies.
• Excellent troubleshooting and problem-solving skills.
• Effective communication with non-technical users.
• Proficiency with ticketing systems like Freshdesk and Jira.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with a focus on high-quality service.

Responsibilities

• Address and resolve complex issues escalated by Product Support Specialists.
• Follow escalation matrix for unresolved issues to hardware and software teams as necessary.
• Utilize electrical wiring diagrams/schematics to troubleshoot issues.
• Diagnose technical issues involving robotic machines, including Fanuc arms, network connections, hard drives, and electrical box malfunctions.
• Read and interpret device logs to identify and resolve problems.
• Review SOPs and implement changes related to the remote monitoring system for robotic machines.
• Manage onsite inventory and perform physical audits of spare parts.
• Create and update the ticketing tool daily.
• Conduct preventative maintenance on robotic systems to ensure optimal performance.
• Travel to different sites as needed to provide on-site support.
• Serve as the primary point of contact for on-site customers.

Skills

Troubleshooting

Electrical systems

Robotics

Customer service

Communication

Independent work

Teamwork

Education

Electrical Eng. / Computer Hardware & Software

Tools

Freshdesk

Jira

Job description

Ocado Group in Los Angeles is seeking a Field Service Technician to diagnose and resolve issues on robotic systems, including Fanuc arms, network connections, hard drives, and electrical components. You will communicate with customers and stakeholders on-site to ensure rapid, high-quality service.

Travel to different sites as needed, maintain onsite parts inventory, and update the ticketing tool daily. A diploma or bachelor’s degree in Electrical Engineering or Computer Hardware/Software and up