Onsite Robotics Field Service Engineer

FANUC America Corporation; Dallas (TX); On-site; USD 51,917 - 83,283; Full time

Benefits offered by this job

Medical insurance

401k savings

Paid vacation

Vision insurance

Dental insurance

Tuition reimbursement

Disability insurance

Life insurance

Paid holidays

Job summary

FANUC America Corporation is seeking an Associate Field Service Engineer to provide onsite repair, troubleshooting, programming, and maintenance for FANUC robots and related systems. The role requires travel to customer sites (approx.

80%), readiness for long hours and after-hours support, and a service-first mindset to ensure customer satisfaction while upholding safety and quality standards. You will document service actions, generate field service reports, and coordinate with the service

Qualifications

• High School Diploma or GED
• Experience with robotics integration, installation, or service repairs
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to read and interpret PLC ladder logic
• Must have or be able to obtain a valid driver’s license
• Must be able to drive throughout the organization’s service area for business as required
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Travel to customer sites as required (~80%)

Skills

Customer-focused

Troubleshooting

Reading prints (electrical/mechanical)

Reading PLC ladder logic

Driver's license

Field service coordination

Education

High School Diploma or GED

Associate or Bachelor's degree or equivalent

Job description

FANUC America Corporation is seeking an Associate Field Service Engineer to provide onsite repair, troubleshooting, programming, and maintenance for FANUC robots and related systems. The role requires travel to customer sites (approx.

80%), readiness for long hours and after-hours support, and a service-first mindset to ensure customer satisfaction while upholding safety and quality standards. You will document service actions, generate field service reports, and coordinate with the service