Robotics Field Service Engineer II – Remote

Highres Biosolutions; Portland (OR); Hybrid; USD 90,000 - 125,000; Full time

Job summary

HighRes Biosolutions is seeking a Field Service Engineer to troubleshoot, repair, and maintain its devices and automation platforms. You will deploy robotic systems, calibrate equipment at customer sites, and provide rapid support with proper case documentation.

The role requires travel to customer sites, strong communication skills, and the ability to train customers on device operation. Experience in robotics or laboratory instrumentation is preferred.

Qualifications

• Minimum 2 years direct experience in field service or customer-facing support.
• Experience with laboratory or industrial automation products, robotics, or laboratory instrumentation.
• Willingness to travel domestically and occasionally internationally.

Responsibilities

• Troubleshoot, repair, and maintain HighRes devices, systems, and automation platforms.
• Deploy and calibrate robotic systems at customer sites.
• Provide rapid response to customer support requests with triage of issues.
• Document support case issues, activities, and resolutions.
• Train customers on routine operation of devices and basic Cellario software.

Skills

Field service

Customer-facing

Training

Troubleshooting

Documentation

Education

Bachelor’s degree (electromechanical / life sciences / engineering) or equivalent

HN C level (Europe) or equivalent certifications

Tools

TCP/IP

RS232

Job description

HighRes Biosolutions is seeking a Field Service Engineer to troubleshoot, repair, and maintain its devices and automation platforms. You will deploy robotic systems, calibrate equipment at customer sites, and provide rapid support with proper case documentation.

The role requires travel to customer sites, strong communication skills, and the ability to train customers on device operation. Experience in robotics or laboratory instrumentation is preferred.