Robotics Service Technician II – Diagnostics & Repair

serverobotics.com; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Serve Robotics is seeking a Service Technician II to diagnose, repair, and validate complex hardware and software issues across our robot fleet. You will work with minimal supervision to ensure fleet uptime, high-quality repairs, and thorough documentation.

Responsibilities include advanced diagnostics, testing components, and contributing to process improvements, while adhering to safety and quality standards in a hands-on lab and field environment.

Qualifications

• 2-4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries.
• Demonstrated ability to independently troubleshoot complex integrated systems.
• Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
• Experience performing component-level testing and validation.
• Strong documentation discipline with experience in issue-tracking systems (e.g., Jira).
• Ability to prioritize workload and manage multiple repair streams independently.
• Flexibility to work weekends as part of a 5-day schedule.

Responsibilities

• Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
• Develop and execute repair strategies for moderate-to-high complexity issues
• Perform component- and sub-assembly-level testing to validate repair effectiveness
• Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
• Escalate only systemic or novel failures requiring engineering intervention
• Maintain strong first-pass fix performance
• Meet or exceed defined productivity and throughput standards
• Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
• Ensure documentation supports trend analysis and engineering review
• Maintain high standards of traceability and work-order accuracy
• Maintain tool calibration, lab organization, and component control
• Support inventory accuracy and parts usage tracking
• Contribute to workflow efficiency and repair process refinement
• Provide onboarding support and technical guidance to Technician I
• Share troubleshooting insights and best practices
• Model safety standards and procedural discipline

Skills

Troubleshooting complex systems

Robotics/Automation experience

Electro-mechanical know-how

Work independently

Weekend availability

Tools

Multimeter

Oscilloscope

Power supply

Jira

Job description

Serve Robotics is seeking a Service Technician II to diagnose, repair, and validate complex hardware and software issues across our robot fleet. You will work with minimal supervision to ensure fleet uptime, high-quality repairs, and thorough documentation.

Responsibilities include advanced diagnostics, testing components, and contributing to process improvements, while adhering to safety and quality standards in a hands-on lab and field environment.