Robotics Field Service Engineer

Formic; Philadelphia (Philadelphia County); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their Production Optimization Team. This role focuses on performing preventative and corrective maintenance on robotic automation systems, ensuring optimal performance and customer satisfaction. The ideal candidate will have a strong background in robotics and field service, demonstrating the ability to troubleshoot and resolve issues efficiently. With a commitment to innovation and excellence, this company offers a dynamic work environment and comprehensive benefits, making it an exciting opportunity for those passionate about advancing manufacturing technology.

Benefits

Equity in Formic

99% coverage for Medical, Dental, and Vision insurance

FSA & DCFSA Life insurance

Short Term Disability and Long Term Disability plans

Employee Assistance Program

Paid parental leave

Company-sponsored 401k

$2,000 Home Office allowance

Monthly Phone & Internet Reimbursement

Flexible time off policy

Qualifications

• 4+ years of field service experience with robotics automation.
• Hands-on experience with various robotic systems is essential.

Responsibilities

• Perform maintenance activities for robotic cells at customer sites.
• Diagnose technical issues and provide effective solutions.

Skills

Field service experience

Troubleshooting skills

Robotics automation

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Computerized Maintenance Management Systems (CMMS)

Robotic cells (Fanuc, Kuka, Yaskawa, ABB, Universal Robots)

Job description

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast - achieving 7x growth in production hours YoY.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.

The Production Optimization Team is dedicated to ensuring both customer satisfaction and the seamless operation of our robots. Together, the various sub teams, including Customer Success and Monitoring & Maintenance, work to maximize robot performance and provide ongoing support to guarantee a smooth and efficient user experience for our customers. The Robotics Field Service Technicians and Engineers work on the forefront of robotic automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells. They work with a variety of robotic equipment and OEM’s, delivering innovative and value-add automation to our manufacturing sector customers.

In this role you will:

• Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
• Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
• Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
• Lead RCA activities with a team of engineers and technicians across the team
• Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
• Demonstrate a high level of attention to detail in everything you do
• Mentor junior or newly hired Field Service Engineers and Technicians as needed
• Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
• Ensure compliance with safety regulations and policies, as well as a clean and safe work environment

What makes you a great fit:

• 4+ years field service experience with robotics automation
• Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
• Experience using Computerized Maintenance Management Systems (CMMS)
• A motivated self-starter, able to work independently
• Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays
• Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages
• Current, valid drivers license and access to your own vehicle for daily local travel
• Currently located in, or willing to relocate to, the greater Philadelphia, PA area

Bonus points if you have:

• Experience in food manufacturing, packaging, automotive or other high speed manufacturing environments
• Experience with Lean Manufacturing, Six Sigma, TPM, or other continuous improvement methodologies
• Project management experience, including managing capital projects and equipment installations

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this, Formic offers comprehensive benefits and perks for full-time US-based employees, including:

• Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world
• 99% coverage for Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian
• FSA & DCFSA Life insurance, Short Term Disability, and Long Term Disability plans (covered at 100%) via Guardian
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• $2,000 Home Office allowance Monthly Phone & Internet Reimbursement
• Flexible time off policy and 10+ company holidays
• Bi-annual all-company retreats

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [e-mail].

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