Robotics Field Service Engineer / Technician

Tbwa Chiat/Day Inc; Pennsylvania; On-site; USD 70,000 - 125,000; Full time

Job summary

An innovative firm is seeking a Robotics Field Service Engineer to enhance automation in manufacturing. This role involves performing maintenance and repairs on robotic systems, ensuring optimal performance and customer satisfaction. You will work closely with various robotic equipment, providing solutions and support to clients while mentoring junior engineers. If you are passionate about robotics and eager to make an impact in the manufacturing sector, this is the perfect opportunity for you to thrive in a dynamic environment where your contributions truly matter.

Benefits

Equity in the company

99% coverage on Medical, Dental, and Vision insurance

Paid parental leave

Flexible time off policy

Monthly Phone/Internet Reimbursement

Home Office Stipend

Qualifications

• 4+ years of field service experience with robotics automation.
• Ability to diagnose and repair six-axis robots.

Responsibilities

• Perform maintenance activities for robotic cells at customer sites.
• Diagnose technical issues and provide solutions.

Skills

Field Service Experience

Troubleshooting Skills

Robotics Automation

Communication Skills

Attention to Detail

Spanish Language Proficiency

Education

Bachelor's Degree in Engineering

Technical Certification in Robotics

Tools

Computerized Maintenance Management Systems (CMMS)

Robotic Systems (Fanuc, Kuka, Yaskawa, ABB, Universal Robots)

Job description

Robotics Field Service Engineer / Technician

Greater Philadelphia, PA

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

About the PODS (Production Optimization, Deployment & Solutions) team:

The Robotics Field Service Engineer / Technician works on the forefront of robotic automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells. The Field Service Engineer works with a variety of robotic equipment and OEM’s, delivering innovative and value-add automation to our manufacturing sector customers.

• Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
• Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
• Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
• Lead RCA activities with a team of engineers and technicians across the team
• Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
• Demonstrate a high level of attention to detail in everything you do
• Mentor junior or newly hired Field Service Engineers and Technicians as needed
• Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
• Ensure compliance with safety regulations and policies, as well as a clean and safe work environment

What makes you a great fit:

Requirements:

• Engineer: 4+ years field service experience with robotics automation
• Technician: 2+ years field service experience with robotics automation
• Prior experience installing, diagnosing, and repairing six-axis robots
• Experience using Computerized Maintenance Management Systems (CMMS)
• A motivated self-starter, able to work independently
• Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays
• Ability to work alternative schedules to support production outages, including occasional weekends, nights and on-call hours
• Current, valid drivers license and access to your own vehicle for daily local travel (Formic does provide mileage and expense reimbursement for travel-related expenses within policy)
• Currently located in, or willing to relocate to, the greater Philadelphia, PA area

Bonus Points:

• Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
• Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments
• Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
• Strong Spanish language proficiency (spoken)

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

The expected base pay range for this position is below.

Base Salary Range:

$70,000 - $125,000 USD

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles . If this sounds like you, Formic could be the place for you:

• Fearless Optimism:You share our ambitious vision of what we can accomplish.
• Factories First:You have a strong customer focus.
• Today, Not Tomorrow:You prioritize, take accountability for work, and have a bias toward action.
• Be Right Often:You keep looking for ways to improve.
• Made of Rubber:You are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes:You work with a desire to make things easier and better for your team members.

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this, Formic offers comprehensive benefits and perks for full-time US-based employees.

• Equity in Formic: your slice of ownership in a fast-growing Series A startup.
• 99% coverage on our base Medical, Dental, and Vision insurance plans.
• FSA & DCFSA
• Life insurance, Short-Term Disability, and Long-term Disability plans.
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• Home Office Stipend for remote and hybrid roles
• Monthly Phone/Internet Reimbursement
• Flexible time off policy and 10+ company holidays

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law.

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