Robotics Field Engineer: Tier 2 Field Support & RCA

Rivr; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

RIVR, part of Amazon, is seeking a Robotics Field Engineer to bridge advanced robotics tech with real-world deployment. You will serve as Tier 2 technical escalation for field operations and perform RCA on failures across hardware, software, and environment.

You will also debug, apply quick fixes, and provide field insights to QA and Product to improve test cases and the roadmap while traveling up to 50% and ensuring readiness of deployed robots.

Qualifications

• A degree in Engineering (Robotics, Mechanical, Electrical) or Computer Science.
• Strong programming skills in C++ and Python.
• Hands-on experience with ROS2 and robotics frameworks.
• Experience troubleshooting real robot hardware and systems.
• Ability to read logs and perform systematic diagnostics.

Responsibilities

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify hardware, software, or environmental factors.
• Execute debugging and quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for testing and field edge cases.
• Lead operational readiness and optimization of deployed robots across sites.
• Develop and maintain technical documentation, troubleshooting guides, and SOPs for Field Technicians.
• Translate field-identified issues into structured requirements for the product roadmap.

Skills

C++

Python

ROS2

Diagnostics

Education

Engineering or Computer Science degree

Tools

ROS2

Job description

RIVR, part of Amazon, is seeking a Robotics Field Engineer to bridge advanced robotics tech with real-world deployment. You will serve as Tier 2 technical escalation for field operations and perform RCA on failures across hardware, software, and environment.

You will also debug, apply quick fixes, and provide field insights to QA and Product to improve test cases and the roadmap while traveling up to 50% and ensuring readiness of deployed robots.