Robotics Systems Field Engineer , Amazon RIVR

Amazon; Austin (TX); On-site; USD 129,200 - 174,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Robotics Systems Field Engineer to support advanced robotics deployments at RIVR. This role involves technical problem-solving, debugging systems, and collaborating with engineering teams to ensure robotics technology functions seamlessly in real-world scenarios.

The ideal candidate will have a background in robotics engineering, a proven track record in Root Cause Analysis, and experience with modern programming languages like Python and C++. This role comes with comprehensive benefits and significant growth opportunities within Amazon's innovative environment.

Qualifications

• 2+ years of robotics systems experience.
• Hands-on experience troubleshooting robot hardware.
• Experience programming with modern languages like Python, C++, Ruby.

Responsibilities

• Serve as Tier 2 technical support for field operations.
• Perform Root Cause Analysis on failures.
• Debug hardware/software and maintain robot systems.

Skills

Robotics system components

Debugging hardware and software

Root Cause Analysis (RCA)

Programming (Python, Java, etc.)

Linux/Unix

Education

BA in Engineering or Computer Science

Tools

ROS2

Electromechanical systems

Job description

Robotics Systems Field Engineer , Amazon RIVR

Job ID: 10455580 | Amazon.com Services LLC

As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real‑world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem‑solver who excels at Root Cause Analysis (RCA) and enjoys debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real‑world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last‑mile teams to resolve complex system issues.
• Perform deep‑dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real‑world input for the design of full‑system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR’s deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field‑identified issues and RCA insights into structured requirements for the product roadmap.

About the team

Amazon RIVR is a robotics company pioneering Physical AI through real‑world doorstep delivery. Founded in 2024 as an ETH Zurich spin‑off, RIVR developed wheeled‑legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale. Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud‑based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last‑mile delivery.

Basic Qualifications

• Experience in automating, deploying, and supporting large‑scale infrastructure.
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
• Experience with Linux/Unix.
• 2+ years of robotics system components and controls experience.
• BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
• Proven experience working with ROS2 and robotics frameworks.
• Hands‑on experience troubleshooting real robot hardware and complex electromechanical systems.
• Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

Preferred Qualifications

• Experience with distributed systems at scale.
• Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
• Experience with Amazon operations or similar last‑mile delivery ecosystems.

Compensation and Benefits

Base salary range: 129,200.00 - 174,800.00 USD annually. This position also includes sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualification, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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