Field Robotics Technician – Hands-on Robot Maintenance

Amazon; Austin (TX); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

RIVR is seeking a hands-on Field Technician to support maintenance, testing, and operation of advanced robotic systems. You will prepare and maintain robotic platforms, interact with customers in the field, and contribute to production processes and continuous improvement efforts.

The role requires independent field work, strong troubleshooting skills, and willingness to travel to field locations. You will collaborate with software, hardware, and operations teams to drive improvements and ensure

Qualifications

• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Degree or apprenticeship in mechatronics, robotics, or equivalent
• Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments
• Willingness and ability to travel to field locations - sometimes on short notice. Interest in both maintaining and operating robotics systems.

Responsibilities

• On-site troubleshooting and first response: diagnose and resolve mechanical, electrical, and software issues under time pressure using ticketing systems
• Customer interaction and reporting: serve as technical contact for customers during field operations, with clear communication and post-mission reporting
• Data collection and reporting: collect operational data and monitor system logs to support engineering improvements
• Preventive maintenance and inspection: perform scheduled maintenance, inspections, and component replacements to maximize uptime
• Production and assembly support: assist with robot assembly, sub-system integration, and quality checks during production runs
• Process documentation and continuous improvement: create and refine SOPs and deployment checklists based on field learnings
• Inventory and spare parts management: track parts and ensure field kits are complete
• Safety and compliance: uphold health and safety standards, handling batteries and electrical systems
• Cross-functional collaboration: work with software/hardware/operations engineers to relay field observations
• Test execution and validation: support testing campaigns, follow protocols, record results, flag anomalies

Skills

Customer-facing work

Field independent work

Troubleshooting under pressure

Following procedures

Travel to field locations

Education

Degree or apprenticeship in mechatronics/robotics

Job description

RIVR is seeking a hands-on Field Technician to support maintenance, testing, and operation of advanced robotic systems. You will prepare and maintain robotic platforms, interact with customers in the field, and contribute to production processes and continuous improvement efforts.

The role requires independent field work, strong troubleshooting skills, and willingness to travel to field locations. You will collaborate with software, hardware, and operations teams to drive improvements and ensure