Robotics Field Engineer

Ascento AG; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Ascento AG seeks an independent, proactive field technician to fix robotics hardware and software on-site across the United States. You will work closely with our Operations and USA team, traveling as needed, debugging issues, and coordinating with our HQ in Switzerland.

This core role supports Ascento's US expansion, serving as the first robot fixer on the ground. Relevant hands-on experience and a growth mindset are highly valued.

Qualifications

• BSc in robotics, electronics, or mechatronics or equivalent.
• Willingness to travel across the US and work on-site.
• Legal US work authorization.
• Hands-on hardware and software repair mindset.

Responsibilities

• Keep US robots running by debugging and fixing hardware issues on-site.
• Coordinate maintenance and support with onsite technicians and security guards.
• Organize robot logistics, like shipping and spare robot locations.

Skills

Hands-on hardware

Robotics knowledge

Field service

Education

BSc in robotics

Tools

Multimeter

Oscilloscope

Job description

Role

We are seeking an independent, proactive hands-on person able to fix robots both hardware and software and closely work with our Operations and USA team. As such you will travel to customers across the US, debug the situation, coordinate with our HQ in Switzerland and apply the fix. This is a core role for our US expansion and you will be the first robot fixer on the ground.

Key Responsibilities

1. Keep our US robots running by debugging and fixing hardware issues on-site.
2. Coordinate maintenance and support with the onsite technicians and security guards.
3. Organize robot logistics, like shipping, spare robot locations, etc

Background

1. Relevant experience with hands-on projects, involving electronics and moving mechanical components. Similar jobs could have been technical support, field mechatronic technician, laptop repair technician, etc. Student projects or side hustles also count.
2. Bsc in Robotics, Electronics, Mechatronics, or equivalent experience.
3. Multidisciplinary, not scared to get your hands dirty replacing robot parts or learning new tools.
4. Valid US work visa of citizenship
5. Goal driven and independent, getting robots working properly is top priority and you can figure out how to do it.
6. Ready to grow with Ascento

Honest comments

1. Working with robots in the field often means working under pressure, either due to tight deadlines or due to customers watching.
2. The job implies traveling often and on short notice depending on where and when the issues happen.
3. If you think you don't hit all the check marks - don't worry, we want a person that is able to learn and has a great attitude to make it work. So just give it a go, we will reply to all applications.

About Us

Ascento is reinventing guarding services through robotics and AI. We build advanced robotic security solutions for large, high-value sites such as data centers, airports, and manufacturing facilities. Our robots are already patrolling many customers, including several SP500 companies, across multiple countries. We are operational across Europe and the US and are growing rapidly.

Equal Opportunity

Ascento is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.