Robot Technician

Ascento AG; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Ascento AG is seeking an independent, proactive field robot repair technician to fix hardware and firmware issues on-site across the United States. You will travel to customer sites, debug problems, and coordinate with our headquarters in Switzerland to apply fixes.

This is a core role for our US expansion as the first robot fixer on the ground. The ideal candidate has hands-on experience with electronics and moving mechanical components, is comfortable working under pressure, and is ready to

Qualifications

• Hands-on projects involving electronics and moving mechanical components.
• Multidisciplinary and willing to replace robot parts or learn new tools.
• Valid US work status (visa/citizenship) for field work.
• Goal-driven and independent; getting robots working is priority.
• Ready to grow with Ascento.

Responsibilities

• Debug and fix hardware issues on-site to keep US robots running.
• Coordinate maintenance and support with onsite technicians and security guards.
• Organize robot logistics, shipping, spare robot locations, etc.

Skills

Hands-on robotics

Electronics

Mechanical repair

Travel readiness

Job description

Role:

We are seeking an independent, proactive hands-on person able to fix robots both hardware and firmware and closely work with our Operations and USA team. As such you will travel to customers across the US, debug the situation, coordinate with our HQ in Switzerland and apply the fix. This is a core role for our US expansion and you will be the first robot fixer on the ground.

Key Responsibilities:

1. Keep our US robots running by debugging and fixing hardware issues on-site.
2. Coordinate maintenance and support with the onsite technicians and security guards.
3. Organize robot logistics, like shipping, spare robot locations, etc

Background:

1. Relevant experience with hands-on projects, involving electronics and moving mechanical components. Similar jobs could have been technical support, field mechatronic technician, laptop repair technician, etc. Student projects or side hustles also count.
2. Multidisciplinary, not scared to get your hands dirty replacing robot parts or learning new tools.
3. Valid US work visa of citizenship
4. Goal driven and independent, getting robots working properly is top priority and you can figure out how to do it.
5. Ready to grow with Ascento

Honest comments:

1. Working with robots in the field often means working under pressure, either due to tight deadlines or due to customers watching.
2. The job implies traveling often and on short notice depending on where and where the issues happen.
3. If you think you don’t hit all the check marks - don’t worry, we want a person that is able to learn and has a great attitude to make it work. So just give it a go, we will reply to all applications.

About Us:

Ascento is reinventing guarding services through robotics and AI. We build advanced robotic security solutions for large, high-value sites such as data centers, airports, and manufacturing facilities. Our robots are already patrolling many customers, including several SP500 companies, across multiple countries. We are operational across Europe and the US and are growing rapidly.

Ascento is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.