Robot Technician

Ascento AG; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Ascento AG is seeking a proactive individual to join their team in New York as a robot fixer. In this core role, you'll be responsible for debugging and maintaining our robotic systems across various customer sites in the US, working closely with the Operations team and our HQ in Switzerland.

Candidates should have relevant hands-on experience with electronics and mechanical components, a valid US work visa, and be capable of working under pressure. This position promises plenty of travel and opportunities for growth within the company.

Qualifications

• Experience with electronics and mechanical components.
• Ability to work under pressure and meet tight deadlines.
• Valid US work visa or citizenship.

Responsibilities

• Debug and fix hardware issues on-site for US robots.
• Coordinate maintenance with onsite technicians.
• Organize robot logistics including shipping.

Skills

Hands-on technical support

Mechatronics knowledge

Problem-solving

Job description

Role:

We are seeking an independent, proactive hands‑on person able to fix robots both hardware and firmware and closely work with our Operations and USA team. As such you will travel to customers across the US, debug the situation, coordinate with our HQ in Switzerland and apply the fix. This is a core role for our US expansion and you will be the first robot fixer on the ground.

Key Responsibilities:

1. Keep our US robots running by debugging and fixing hardware issues on‑site.
2. Coordinate maintenance and support with the onsite technicians and security guards.
3. Organize robot logistics, like shipping, spare robot locations, etc

Background:

1. Relevant experience with hands‑on projects, involving electronics and moving mechanical components. Similar jobs could have been technical support, field mechatronic technician, laptop repair technician, etc. Student projects or side hustles also count.
2. Multidisciplinary, not scared to get your hands dirty replacing robot parts or learning new tools.
3. Valid US work visa of citizenship
4. Goal driven and independent, getting robots working properly is top priority and you can figure out how to do it.
5. Ready to grow with Ascento

Honest comments:

1. Working with robots in the field often means working under pressure, either due to tight deadlines or due to customers watching.
2. The job implies traveling often and on short notice depending on where and when the issues happen.
3. If you think you don’t hit all the check marks - don’t worry, we want a person that is able to learn and has a great attitude to make it work. So just give it a go, we will reply to all applications.

About Us:

Ascento is reinventing guarding services through robotics and AI. We build advanced robotic security solutions for large, high‑value sites such as data centers, airports, and manufacturing facilities. Our robots are already patrolling many customers, including several SP500 companies, across multiple countries. We are operational across Europe and the US and are growing rapidly.

Ascento is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.