Robotics Customer Success Leader

Amazon Inc.; Wilmington (NC); Presencial; USD 154.000 - 208.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Descripción de la vacante

Amazon Robotics (AR) seeks a Robotics Technical Services Customer Success Manager to bridge AR and Operations, coaching site leaders on operational best practices, robotics systems, and tools across the Midatlantic Region.

You will work with product development, site reliability, maintenance, and engineering teams to maximize system performance, deploy new solutions, and drive continuous improvement across the AR product suite, with up to 50% travel.

Formación

• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with cross-functional collaboration.
• 5+ years of customer-facing work engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• 5+ years of leading large-scale, technical or engineering programs with proven thought leadership and program delivery.

Responsabilidades

• Guide technology adoption maturity; develop adoption plans; align customer and engineering needs.
• Lead high-severity escalations; drive multi-team dialogue and scalable transformation programs.
• Drive incident reduction; implement proactive monitoring and data-driven support mechanisms.
• Serve as RTS point of contact for launches/retrofits; manage readiness, communications and go-live planning.
• Produce reports and provide voice of the customer feedback to development and support teams.

Conocimientos

Customer-facing experience

Executive engagement

Program leadership

Cross-functional collaboration

Educación

Bachelor's degree in science, technology, engineering, math, business or equivalent

Descripción del empleo

Amazon Robotics (AR) seeks a Robotics Technical Services Customer Success Manager to bridge AR and Operations, coaching site leaders on operational best practices, robotics systems, and tools across the Midatlantic Region.

You will work with product development, site reliability, maintenance, and engineering teams to maximize system performance, deploy new solutions, and drive continuous improvement across the AR product suite, with up to 50% travel.