Senior Robotics CSM - Tech Services & Site Launch Leader

Amazon Inc.; Garner (NC); Presencial; USD 154.000 - 208.000; Jornada completa

Descripción de la vacante

Amazon Robotics is seeking a Customer Success Manager to bridge AR and Operations, coaching site leaders on operational best practices, robotics systems and tools across the Midatlantic/Northeast region. You will launch new systems, monitor performance, and drive continuous improvement with hardware and software teams.

This role requires strong technical and customer-facing skills, travel up to 50%, and the ability to lead cross-functional programs from concept to deployment.

Formación

• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams across broad functional groups.
• 5+ years of customer-facing work engaging with executives or partners to solve business problems with advanced technologies.
• 5+ years of leading large-scale, technical or engineering programs with proven leadership and successful delivery.

Responsabilidades

• Guide technology adoption maturity; develop adoption plans and maintain relationships with site leaders and operations.
• Lead high-severity escalations and drive cross-functional collaboration to resolve issues and implement changes.
• Drive incident reduction and proactive monitoring; utilize AI-guided workflows to resolve issues and escalate when needed.
• Serve as RTS point of contact for building launches and retrofit programs, coordinating readiness and go-live planning.

Conocimientos

Customer facing leadership

Program management

Technical knowledge

Robotics experience

Willingness to travel

Educación

Bachelor's degree in STEM or equivalent

Herramientas

Robotics software

Descripción del empleo

Amazon Robotics is seeking a Customer Success Manager to bridge AR and Operations, coaching site leaders on operational best practices, robotics systems and tools across the Midatlantic/Northeast region. You will launch new systems, monitor performance, and drive continuous improvement with hardware and software teams.

This role requires strong technical and customer-facing skills, travel up to 50%, and the ability to lead cross-functional programs from concept to deployment.