Robb Report: SHORT-TERM RSW Guest Experience Manager

Penske Automotive Group; Honolulu (HI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

EAP

Life Insurance

401(k) with employer match

Paid parental leave

Paid time off

Pet Insurance

Home & automotive insurance

Job summary

Robb Report is seeking a Guest Services Manager for a short-term assignment to support outreach and communication to targeted high-net-worth clients, ensuring their attendance at international luxury curated events.

You will manage admin for global live media events, maintain invitee databases, and execute personalized outreach while coordinating payments, travel, and travel-related documentation as needed.

Qualifications

• Extremely organized and punctual.
• Strong interpersonal communication skills.
• Significant administrative experience.
• Experience in the luxury marketplace or with UHNW individuals.
• Understanding of the yachting industry.
• Positive self-starter and team player with a can-do, solution-oriented attitude.
• Ability to work independently on directed tasks.
• Ability to excel in high-pressure situations.

Responsibilities

• General administrative duties for global live media events.
• Maintain database of invite list, event attendees, log all member data, and notes.
• Track attendee outreach efforts and follow up communication schedules.
• Execute personalized guest outreach surrounding specific event invitations.
• Manage all record‑keeping and communications with clients.
• Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc.
• Collect event payments from guests, coordinate travel logistics, record all payments and distribute receipts.
• Track RSVPs and update internal team on booking pace through weekly reporting.
• Gather, prepare, and distribute biographical information for internal distribution prior to events.
• Fulfill individual special requests, answer program questions, generate FAQs, gather international travel needs (e‑Visa, passport, international driver’s license).
• Gather traveler information for various trips, convey event details and schedules, record signed waivers.
• Work with General Counsel to update and distribute waiver and release forms for events.
• Research prospective guests/attendees across multiple channels.
• Support events on an as‑needed basis (pre‑event planning phase and onsite support).

Skills

Organized

Punctual

Interpersonal communication

Administrative experience

Luxury market experience

UHNW client experience

Yachting industry knowledge

Self-starter

Team player

Independent work

High-pressure performance

Job description

Job Summary

The Guest Services Manager at Robb Report is a short-term assignment responsible for supporting and organizing outreach and communication to targeted high-net-worth clients, ensuring their attendance at international luxury curated events.

Responsibilities

• General administrative duties for global live media events.
• Maintain database of invite list, event attendees, log all member data, and notes.
• Track attendee outreach efforts and follow up communication schedules.
• Execute personalized guest outreach surrounding specific event invitations.
• Manage all record‑keeping and communications with clients.
• Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc.
• Collect event payments from guests, coordinate travel logistics, record all payments and distribute receipts.
• Track RSVPs and update internal team on booking pace through weekly reporting.
• Gather, prepare, and distribute biographical information for internal distribution prior to events.
• Fulfill individual special requests, answer program questions, generate FAQs, gather international travel needs (e‑Visa, passport, international driver’s license).
• Gather traveler information for various trips, convey event details and schedules, record signed waivers.
• Work with General Counsel to update and distribute waiver and release forms for events.
• Research prospective guests/attendees across multiple channels.
• Support events on an as‑needed basis (pre‑event planning phase and onsite support).

Qualifications & Expectations

• Extremely organized and punctual.
• Strong interpersonal communication skills.
• Significant administrative experience.
• Experience in the luxury marketplace or with UHNW individuals.
• Understanding of the yachting industry.
• Positive self‑starter and team player with a can‑do, solution‑oriented attitude.
• Ability to work independently on directed tasks.
• Ability to excel in high‑pressure situations.

Compensation and Benefits

Typical wage range: $75k – $85k. Salary may be adjusted based on skills, experience, and internal comparison. The total compensation package includes a full range of medical, dental, vision, HSA, FSA, EAP, life insurance, 401(k) with employer match, paid parental leave, long‑term disability, generous paid time off, pet insurance, and home & automotive insurance.

All employees are covered by the company’s paid health care plan, which covers 100% of monthly premiums for the employee and their family.

No lengthy application procedures are required beyond submitting a resume and cover letter through the standard channel.