Luxury Assistant Travel Coordinator

Wagner Bespoke Travel; Santa Monica (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Potential bonus structure available

Heavily discounted hotel stays after 6 months

Flexible schedule

Job summary

A luxury travel advisory firm in Santa Monica is seeking an organized individual for a back-end operations role supporting the travel booking process. Responsibilities include assisting with quoting, booking travel, and managing client itineraries. Candidates should have a relevant degree or experience, strong attention to detail, and be able to thrive in a dynamic environment. A flexible work schedule is offered, including on-site and remote options.

Qualifications

• Must live in Los Angeles.
• Weekend hours when clients are traveling and issues come up.
• Bachelor's or advanced degree in Business, Accounting, Engineering, Science, Finance, Economics, or related discipline; OR 2 years of related experience.
• Weekend hours when clients are traveling and issues come up.

Responsibilities

• Assist the team with administrative tasks such as quoting luxury hotels and travel booking.
• Update client database and review workflow.
• Create and manage client itineraries via AXUS.
• Create client-facing quotes for trips tailored to clients’ needs.

Skills

Experienced in Excel and Google Suite

Strong attention to detail

Comfortable with performing routine tasks

Process driven

Self motivated

Proactive in coming up with solutions

Comfortable on the phone and emailing

Thrive in a fast paced environment

Education

Bachelor's or advanced degree in Business, Accounting, Engineering, Science, Finance, Economics or related discipline

2 years of related experience

Tools

AXUS

CRM

Job description

A successful and growing boutique luxury travel advisory firm is seeking a hard-working, organized, and driven individual. The role will assist the team with routine administrative tasks such as quoting and booking travel, updating CRMs, creating and managing client itineraries. Attention to detail and strong work ethic are both essential in this role. There is a tremendous amount of volume and an ability to hit the ground running is necessary. Thankfully it's a very fun industry to work in.

Overview

This is a back-end operations role focused on supporting the travel booking process. The role is not for selling travel; it requires staying on computers and phones to ensure existing trip flows run smoothly with the team. Potential travel perks are available after 6+ months (heavily discounted hotel stays, etc.).

Responsibilities

• Assist the team with administrative tasks such as quoting luxury hotels, air, and subsequently booking travel
• Update database with client notes, travel details, and review all client workflow
• Create and manage client itineraries via AXUS
• Create client-facing quotes for trips, including detailed breakdown of various hotel options, tailored to each client’s needs

The role will be on site in Santa Monica for 4 days and remote/work from home on Friday. We are open to candidates willing to work a flex schedule from Tuesday - Saturday.

Background

Wagner Bespoke Travel is based in Los Angeles, CA. Clientele are nationwide, and inquiries/issues can occur at all hours as we have clients traveling all over the world. There is a requirement to be on call for weekend emergencies.

Job Requirements

• Must live in Los Angeles
• Onsite 4 days a week in Santa Monica, CA
• Bachelor's or advanced degree in Business, Accounting, Engineering, Science, Finance, Economics, or related discipline; OR 2 years of related experience
• Weekend hours when clients are traveling and issues come up

Job Skill Set

• Experienced in Excel and Google Suite
• Strong attention to detail
• Comfortable with performing routine tasks
• Process driven
• Self motivated
• Proactive in coming up with solutions on the go as most items are time sensitive
• Comfortable on the phone and emailing with foreign partners — suppliers and hotel general managers abroad
• Thrive in a fast paced and dynamic environment

Wish List

• Understanding of ultra HNW luxury travel, destinations, hotel brands, and clientele
• Not a role for aspiring or previous travel agents/advisors; seeking someone who is not interested in selling travel and thrives in a supporting role

Compensation & Perks

• Salary and benefits vary based on experience; benefits may be implemented as the company grows
• Potential bonus structure likely available
• Salary dependent upon experience and luxury travel booking expertise
• This role can be suitable for those looking to move from accounting, audit, bookkeeping, programming, editor, compliance, or data analysis into a supporting operations role

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