ROAL/ROC Systems Specialist — On-Site Buffalo

New-Era-Cap,-LL; Buffalo (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid parking

Exclusive discounts on apparel & headw

On-site cafe & fitness center

Professional development opportunities

Generous PTO policy

Job summary

New Era Cap, LLC. is seeking a Technical Design Specialist for 100% on-site work at our Buffalo, NY HQ. You will respond to queries, guide business users in ROAL, ROC and Job Tracker, and collaborate with IT to ensure smooth operation of proprietary software.

The role emphasizes troubleshooting, training end users, and participating in cross-functional projects. A bachelor’s degree is preferred and 1–3 years of related experience is ideal.

Qualifications

• Bachelor’s degree in business management or related field preferred.
• 1–3 years of experience in Technical Design or related field preferred.

Responsibilities

• Troubleshoot and resolve ROAL, ROC, and Job Tracker issues with IT and Master Data teams.
• Respond to ROAL, ROC, and Job Tracker inquiries in a timely manner.
• Process daily ROAL material requests within 48 hours.
• Guide business users in ROAL, ROC and Job Tracker usage.
• Assist with testing enhancements and train end users.
• Participate in cross-functional projects related to ROAL, ROC, and Job Tracker.

Skills

ROAL ROC Job Tracker

Analytical thinking

Attention to detail

Written communication

Oral communication

Teamwork

Problem solving

Multi-tasking

Learning new software

Education

Bachelor’s degree preferred

Tools

ROAL

ROC

Job Tracker

MS Word

Excel

Outlook

Adobe Illustrator

Job description

New Era Cap, LLC. is seeking a Technical Design Specialist for 100% on-site work at our Buffalo, NY HQ. You will respond to queries, guide business users in ROAL, ROC and Job Tracker, and collaborate with IT to ensure smooth operation of proprietary software.

The role emphasizes troubleshooting, training end users, and participating in cross-functional projects. A bachelor’s degree is preferred and 1–3 years of related experience is ideal.