Roadside Training Lead - Towing & ERS Expert

AAA Auto Club Enterprises; St. Louis (MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Job summary

AAA Auto Club Enterprises is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service (ERS) training to Independent Contract Station service providers and employees. You will cover roadside assistance operations, towing, battery services, dispatch technologies, lockout techniques, and member service standards.

The role requires facilitating in-person, virtual, and field-based training, presenting engaging workshops, and coaching for operational excellence while

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of three years of training, coaching, or instructional experience within the automotive service or roadside assistance industry preferred.
• Strong verbal and written communication skills with the ability to present information to diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating in-person and virtual learning environments.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Facilitate classroom, virtual, and field-based training programs for ISC personnel on ERS policies, procedures, regulations, and service standards.
• Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices.
• Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence.
• Travel overnight on a scheduled basis to support training initiatives across assigned territories.
• Provide technical guidance and support in the review and resolution of member complaint cases.
• Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities.
• Monitor training effectiveness and recommend continuous improvement strategies.
• Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Skills

Verbal communication

Written communication

Training delivery

Relationship building

Education

Bachelor's degree

Tools

Dispatch systems

LMS

Job description

AAA Auto Club Enterprises is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service (ERS) training to Independent Contract Station service providers and employees. You will cover roadside assistance operations, towing, battery services, dispatch technologies, lockout techniques, and member service standards.

The role requires facilitating in-person, virtual, and field-based training, presenting engaging workshops, and coaching for operational excellence while