Roadside Service Training Instructor — Tow & ERS Expert

Automobile Club Of Missouri; St. Louis (MO); In loco; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage (medical, dental, eye)

401(K) with company match and pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Descrizione del lavoro

Auto Club Enterprises is seeking a Tow Instructor to deliver Emergency Roadside Service training for ICS providers. You will train on towing operations, battery services, dispatch systems, and safety standards, with travel to various territories.

Excellent communication and facilitation skills are essential. This role emphasizes hands-on instruction, presentations, and ongoing coaching to ensure high-quality member experiences across the network.

Competenze

• Minimum of a Bachelor's degree or equivalent combination of education and experience.
• Three or more years of training/coaching/instruction in automotive service or related industry preferred.
• Strong verbal and written communication; ability to present to diverse audiences.
• Experience facilitating in-person and virtual learning environments.

Mansioni

• Facilitate classroom, virtual, and field-based training for ICS personnel on ERS policies and standards.
• Deliver hands-on instruction covering towing operations, battery services, and dispatch systems.
• Conduct workshops and coaching sessions to support employee development and performance.
• Travel overnight on a scheduled basis to support training across territories.
• Provide guidance in review and resolution of member complaint cases.
• Identify training needs and coaching opportunities with ERS leadership.
• Monitor training effectiveness and suggest improvements.
• Maintain training records and prepare activity logs and reports.

Conoscenze

Communication

Facilitation

Public speaking

Relationship building

Instructional training

Formazione

Bachelor's degree or equivalent

Strumenti

Dispatch technology

Roadside service applications

Descrizione del lavoro

Auto Club Enterprises is seeking a Tow Instructor to deliver Emergency Roadside Service training for ICS providers. You will train on towing operations, battery services, dispatch systems, and safety standards, with travel to various territories.

Excellent communication and facilitation skills are essential. This role emphasizes hands-on instruction, presentations, and ongoing coaching to ensure high-quality member experiences across the network.