Roadside / Towing Dispatcher

Marc's Auto Service; Wareham (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

AFLAC Supplemental Insurance

Paid Time Off (PTO)

Job summary

Marc's Auto Service in Wareham, MA is seeking a reliable Roadside / Towing Dispatcher. As the first point of contact for stranded motorists, law enforcement, and commercial clients, you will coordinate our fleet, assign the right truck, and ensure professional, timely service from arrival to completion.

You’ll manage multi-line phones, use Towbook and GPS dispatch software, document calls, and schedule transports while staying calm under pressure.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay calm and make sound decisions under pressure.
• Strong multitasking and organizational abilities.
• Comfort using computers, GPS mapping, and dispatch software.
• Previous experience in dispatch, towing, logistics, emergency services, or customer service preferred but not required.

Responsibilities

• Answer and manage multi-line phone systems and dispatch requests.
• Dispatch appropriate equipment from flatbeds to heavy-duty wreckers.
• Coordinate with drivers using GPS dispatch software to assign the closest truck.
• Monitor active calls and maintain communication with drivers.
• Document critical information using Towbook and other dispatch tools.
• Schedule and coordinate vehicle transports for commercial and private accounts.

Skills

Excellent communication

Customer service

Calm under pressure

Multitasking

Organizational skills

Dispatch software

Tools

Towbook

GPS dispatch software

Job description

Join Our Team as a Roadside / Towing Dispatcher at Marc's Auto Service!

Are you ready to be the calm in the storm for stranded motorists and a trusted partner to law enforcement and commercial clients? At Marc's Auto Service in Wareham, MA, we’re looking for a dependable and organized Dispatcher to join our team. As the first point of contact, you’ll play a vital role in coordinating our fleet and ensuring timely, professional service. Every day brings new challenges and opportunities to make a difference. Sound like the kind of role you’d thrive in? Keep reading!

What You’ll Do as a Dispatcher

Your day-to-day responsibilities will include tasks that require quick thinking, strong communication, and a knack for organization. Here’s a closer look at what you’ll be doing:

• Answer and manage multi-line phone systems and digital dispatch requests from stranded motorists, law enforcement, motor clubs, and commercial clients.
• Dispatch appropriate equipment - from flatbeds to heavy-duty wreckers - based on the vehicle type and situation.
• Coordinate with drivers using GPS dispatch software to assign the closest available truck and optimize routes.
• Monitor active calls and maintain communication with drivers to ensure smooth operations.
• Document critical information such as customer details, call specifics, timestamps, and incident reports using dispatch software like Towbook.
• Schedule and coordinate vehicle transports and equipment hauling for commercial and private accounts.
• Maintain professionalism and composure while handling high-volume calls and time-sensitive situations.

What You’ll Need to Succeed

We’re looking for someone who thrives in a fast-paced environment and can handle the demands of this critical role. Here’s what we’re seeking:

• Excellent communication and customer service skills.
• The ability to stay calm and make sound decisions under pressure.
• Strong multitasking and organizational abilities.
• Comfort using computers, GPS mapping, and dispatch software.
• A quick decision-making ability to assign the right truck for each call based on vehicle type and recovery needs.
• Previous experience in dispatch, towing, logistics, emergency services, or customer service is preferred but not required.
• Reliable attendance and punctuality are essential.

Why Join Marc’s Auto Service?

At Marc’s Auto Service, we pride ourselves on being more than just a towing company. We’re a team that values professionalism, teamwork, and quick decision-making to deliver exceptional service to our customers and community. As a Dispatcher, you’ll be part of a supportive environment where every day is different, and your work truly makes an impact.

Position Details

• Location: On-site at one of our Marc's Auto Service facilities in Wareham, MA.
• Schedule: Monday-Friday, 3:00 PM - 11:00 PM.
• Position Type: Full-Time.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• AFLAC Supplemental Insurance
• Paid Time Off (PTO)