ROADSIDE SUPPORT SPECIALIST

R E Garrison Trucking; Cullman (AL); On-site; USD 37,000 - 46,000; Full time

Job summary

R E Garrison Trucking is seeking a Roadside Support Specialist in Cullman, AL. This full-time clerical role supports drivers during breakdowns, coordinates repairs, and manages invoices from initial call to payment. The position emphasizes communication with drivers and shop partners to ensure timely mobility.

Responsibilities include vendor selection, after-hours outreach, and meticulous recordkeeping. Experience in trucking or maintenance is a plus, with preference for strong customer service

Qualifications

• High School Diploma or equivalent is required.
• Prior maintenance and/or customer service experience is preferred.
• Knowledge of the trucking industry is a plus.
• Knowledge of equipment and breakdown/repairs is a plus.

Responsibilities

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices.
• Analyzes and authorizes repair issues and selects repair vendors.
• Approves or denies work to be performed.
• Provides drivers with maintenance options while on the road.
• Keeps interfacing departments informed of progress.
• Liaises between driver and repair shop chosen by the driver.
• Maintains open dialogue with the driver at all times.
• Uses software to locate suitable repair shops.
• Notifies departments of chosen shop and needed repairs.
• Updates departments and drivers on progress and timeframes.
• Processes payments for services rendered.
• Scans all records and invoices into the system.
• Performs dispatch duties, including after-hours driver outreach for urgent loads.
• Performs any other duties as assigned.

Skills

Customer oriented

Excellent communication

Multi-tasking

Quick decisions

Handling sensitive situations

Initiative

Timeliness of repairs

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ROADSIDE SUPPORT SPECIALIST

Full Time Clerical Cullman Shop, Cullman, AL, US

30+ days ago Requisition ID: 1306

Salary: $41,600.00 Annually

ROLE AND RESPONSIBILITIES

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
• Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
• Uses discretion to approve or deny what work will be completed
• Provides drivers with options to use for maintenance of break downs while on the road
• Keeps interfacing departments abreast of ongoing situation in timely manner
• Functions as liaison between driver and repair shop of driver's choice
• Maintains honest and open dialog with the driver at all times
• Utilizes software database to locate shops that can handle the particular problem at hand
• Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
• Continually updates interfacing departments and drivers of progress/time frame
• Processes payment for services rendered through com check or accounts payable
• Ensures all records and invoices are scanned into software
• Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
• Any other duties as may be assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent.
• Previous maintenance and/or customer service experience preferred.
• Knowledge of trucking industry a plus.
• Knowledge of equipment and breakdown/repairs a plus.

PREFERRED SKILLS

• Must be customer oriented.
• Must have excellent communication skills.
• Must be able to work in fast paced environment.
• This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.

We are looking to fill 2nd and 3rd shift positions in this role.