On-Call Roadside Support & Dispatch Specialist

R E Garrison Trucking Inc; Alabama; On-site; USD 39,000 - 52,000; Full time

Job summary

R E Garrison Trucking Inc in Cullman, AL is hiring a Roadside Support Specialist to serve as the primary contact during roadside breakdowns and to coordinate repairs. This full-time clerical role requires a high school diploma, customer service experience, and knowledge of trucking operations.

You will work from the Cullman shop and support drivers with timely maintenance and payment processing. Applicants should be able to multitask in a fast-paced environment and communicate clearly with

Qualifications

• High school diploma or equivalent required.
• Maintenance or customer service experience preferred.
• Knowledge of trucking industry a plus.
• Knowledge of equipment and breakdowns a plus.

Responsibilities

• Acts as point of contact during the breakdown process from call to invoice payment.
• Analyzes repair issues and selects service providers.
• Approves or denies work to be performed.
• Provides drivers with maintenance options while on the road.
• Keeps interfacing departments updated on progress.
• Processes payments and scans invoices into the system.
• Handles dispatch duties after hours to protect critical loads.

Skills

Customer oriented

Excellent communication

Multitasking

Fast-paced environment

Education

High School Diploma or equivalent

Job description

R E Garrison Trucking Inc in Cullman, AL is hiring a Roadside Support Specialist to serve as the primary contact during roadside breakdowns and to coordinate repairs. This full-time clerical role requires a high school diploma, customer service experience, and knowledge of trucking operations.

You will work from the Cullman shop and support drivers with timely maintenance and payment processing. Applicants should be able to multitask in a fast-paced environment and communicate clearly with