Roadside Support Agent – Emergency Call Center

Randstad USA; Itasca (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers during roadside emergencies. You will interact with clients on multiple call types, obtain necessary details, and follow standard operating procedures to process requests.

This in-office role requires daily commuting to Itasca and offers a fast-paced, supportive environment. The position emphasizes empathy, accuracy, and problem solving, with a schedule that includes weekends and a pay rate of $18 per

Qualifications

• Empathy for customers needing emergency assistance.
• Attention to detail to recognize differences in client coverages.
• Internet savvy and problem-solving mindset.

Responsibilities

• Help customers needing roadside assistance and represent clients across various call types.
• Collect situational information and use provided tools to process service requests per SOP.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Education

High School

Job description

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers during roadside emergencies. You will interact with clients on multiple call types, obtain necessary details, and follow standard operating procedures to process requests.

This in-office role requires daily commuting to Itasca and offers a fast-paced, supportive environment. The position emphasizes empathy, accuracy, and problem solving, with a schedule that includes weekends and a pay rate of $18 per